Visitor
•
1 Message
Comcast is blocking our company's domain name
Hi,
One of my company's domains is being blocked by Comcast's DNS (75.75.75.75 and 75.75.76.76). https://churchms.app is the domain and if I run a dig trace on Comcast this is what I get:
dig +trace @75.75.75.75 A churchms.app
; <<>> DiG 9.9.7-P3 <<>> +trace @75.75.75.75 A churchms.app
; (1 server found)
;; global options: +cmd
. 474271 IN NS l.root-servers.net.
. 474271 IN NS m.root-servers.net.
. 474271 IN NS a.root-servers.net.
. 474271 IN NS b.root-servers.net.
. 474271 IN NS c.root-servers.net.
. 474271 IN NS d.root-servers.net.
. 474271 IN NS e.root-servers.net.
. 474271 IN NS f.root-servers.net.
. 474271 IN NS g.root-servers.net.
. 474271 IN NS h.root-servers.net.
. 474271 IN NS i.root-servers.net.
. 474271 IN NS j.root-servers.net.
. 474271 IN NS k.root-servers.net.
. 474271 IN RRSIG NS 8 0 518400 202307
07170000 20230624160000 60955 . Eax+GS6eWslGQjdOEsQnKT6BssIgU9WMONJu
0793/jXqQUpK5o9VcBU8 TX/xczLu9mvRwDaGPbjENqCtOii9xU02KlFnJ1MPPC4Vbxr
XzQUH1gsg C/PMtSITFtlO0fczXmlg5wBb4dNri8+VKYSvl/LPtr63JfoEoPXI2xrc c
MfzoNohdgekU+8V8PvFlxjIoDsO56382hq2Ik0bTcWJIxK/5qukuWuI S+9mQ4tJ+i7K
VkW/fHyGPyWPRSvjRuzLWo7EOFqORxYzXFLyJfC4URAm EXXxxL86gV7HyEuPdRepWD/
aYLvuJ099yImPnmfWhNdbBhP+g/37Qs2I s/oGfQ==
;; Received 1097 bytes from 75.75.75.75#53(75.75.75.75) in 28 ms
churchms.app. 0 IN A 192.73.252.25
churchms.app. 0 IN A 192.73.252.18
;; Received 73 bytes from 199.9.14.201#53(b.root-servers.net) in 23 ms
As you can see Comcast is pointing it to 192.73.252.25, but check our domain against any other DNS provider and all of them will point to 102.223.180.106 as it should. Here is a link to DNS checker.
Can someone please investigate why this is happening? It is negatively impacting our business.
Accepted Solution
XfinityArmand
Official Employee
•
2.1K Messages
2 years ago
Hi there @user_4770ae! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can to get things squared away for you. So that we can get started, can you please shoot us a private message so that we can get into the details of this issue for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
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