1 Message
cold weather
I work remotely and now that it has gotten colder I notice my internet goes out in the morning and at night every 5-10 minutes. This is really frustrating as it impedes my work. Xfinity assistant says there's nothing wrong with my connection but there definitely is and I've restarted my modem over 10 times. Is there any way to reach actual customer service?
EG
Expert
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107.5K Messages
2 days ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
Is this with a WiFi connection ?
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XfinityBrianH
Official Employee
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996 Messages
7 hours ago
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