Coda56

Since replacing the xfi gateway with the recommended coda56, I am not getting the speeds my plan states I pay for. Need help. Xfinity assistant chat says my network is healthy.

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XfinityOrlandoM

Official Employee

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2.6K Messages

2 months ago

@user_017rcc

Thanks for reaching out to us we do apologize for any inconvenience you're experiencing. The speed test you look to have run looks to be over Wi-Fi, get an accurate speed test reading you would want to connect the laptop or a PC with a Cat6e Ethernet cable directly to the back of your coda modem, Can you please run a hardwired speed test and let us know what the speed results are?

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user_017rcc

Visitor

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4 Messages

I can later today, but that was ran using the asus router app and the QoS internet speed test. I beleive that it test right from the router over the hardware connection to the coda56. But once I get home I will try with my laptop hardwired in.

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2 months ago

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XfinityVictor

Official Employee

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1.7K Messages

Sounds like a plan. Please reach out to us after you run the speed test hardwired.

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2 months ago

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user_017rcc

Visitor

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4 Messages

2 months ago

Ran hardwired test.....on my son's gaming PC

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XfinitySeth

Official Employee

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558 Messages

I appreciate you getting that test done. What speed are you currently subscribed to?

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2 months ago

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user_017rcc

Visitor

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4 Messages

The gig extra speeds

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2 months ago

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XfinityJanelle

Official Employee

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1.8K Messages

Let's take a further look at the account for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

0

Your Home Network

user_017rcc

Coda56

XfinityOrlandoM

user_017rcc

XfinityVictor

user_017rcc

XfinitySeth

user_017rcc

XfinityJanelle

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