Visitor
•
3 Messages
CODA56 modem randomly dropping internet connection
I have a new Hitron CODA56 modem on Xfinity cable internet. Last 4 months or so i've been randomly dropping connection. Seems to happen during high loads but I have Gigabit Extra.
I also have my own router: TP-Link Deco XE75.
I have seen this issue posted before so I will try to add as much info as possible to avoid redundancy.
All devices drop at the same time as the router goes red indicating no internet. Plugging PC into the modem directly reveals no internet, even though lights on modem seem fine (blue and green).
Restarting the modem does seem to fix the issue, however like the previous poster of the same issue, rebooting the modem EVERYTIME is not practical.
XfinityDilary
Official Employee
•
2.7K Messages
3 months ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
2
0
user_3l4x2d
Visitor
•
1 Message
2 months ago
Adding to the chorus. Our CODA56 was fine when first purchased late last year, but now seems to drop connection every 1-3 weeks although status lights are fine.
1
user_dgrwep
Visitor
•
1 Message
1 month ago
I have the same issue.
The connection between the modem and my router (OpenWRT One) regularly drops from my full service speed (600 MBPS) to abysmal (5-20 MBPS). Forcing the router to restart the network interface to the CODA56 restores the full speed connection. This is not a reasonable solution...
1
0