coda56 modem - not getting upload speeds (only 30mbps vs advertised 250+)

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XfinityRaul

Official Employee

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2.2K Messages

24 days ago

Hello, @Krunnky. Thanks for making us aware you're having issues with your upload speeds. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?

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Krunnky

Frequent Visitor

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7 Messages

Yes I've already tried to use the Xfinity app to reset the modem multiple times. I'm always capped it 24 to 30 megabits per second up. No matter what I do

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22 days ago

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XfinityJanelle

Official Employee

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1.8K Messages

Thank you for proactively completing those troubleshooting steps, we can take look further into this. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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22 days ago

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Krunnky

coda56 modem - not getting upload speeds (only 30mbps vs advertised 250+)

XfinityRaul

Krunnky

XfinityJanelle

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