S

Contributor

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130 Messages

Friday, February 25th, 2022 6:52 PM

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CM2050V T3 errors, Uncorrectables and disconnects

A couple of months ago I replaced my old reliable CM600 with the CM2050V so I could make full use of my 900Mbps plan. Since then, I have noticed that over the 32 Bonded Channels that I'm getting alot of Correctables and Uncorrectable each day, and the Error Log is showing alot of T3 and other errors. I can actually tell when this happens as I could be browsing or downloading and everything just stops for a minute or two. I've been replaced the older CommScope 2 Way splitter Comcast installed 5-6 years ago with a new one, but no difference.

Here is a copy of my Signal Strength and Error Log:

Contributor

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130 Messages

2 years ago

Event Log
Clear Log Refresh Export
 
Time Priority Description
Wed Mar 09 14:34:23 2022 (Notice (6)) CM-STATUS message sent. Event Type Code: 24; Chan ID: 41
Wed Mar 09 14:33:57 2022 (Notice (6)) CM-STATUS message sent. Event Type Code: 16; Chan ID: 41
Wed Mar 09 11:22:55 2022 (Critical (3)) Started Unicast Maintenance Ranging - No Response received - T3 time-out;
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Official Employee

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974 Messages

How often are you seeing this error? This could be related to the downstream power, this would also be reviewed and can be corrected with the technician visit.

I no longer work for Comcast.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Contributor

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130 Messages

@XfinityValerie​ This is what doesn't make sense  as my downstream power is in spec  around +2 to +3dbmv and upstream around 44dbmv. But I still get Uncorrectables and T3 Errors each day for the past several week. I've had this new CM2050V for a few months, and this problem just recently started. Before I had a CM600 and it hardly ever had any errors.

I rebooted the modem 15 minutes ago to clear out all the errors. This is the current signal:

Cable Connection
Cancel Apply
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 501000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 13 501000000 Hz 2.4 dBmV 42.0 dB 0 0
2 Locked QAM256 1 423000000 Hz 2.4 dBmV 41.6 dB 0 0
3 Locked QAM256 2 429000000 Hz 2.1 dBmV 41.5 dB 0 0
4 Locked QAM256 3 435000000 Hz 2.0 dBmV 41.5 dB 0 0
5 Locked QAM256 4 441000000 Hz 1.5 dBmV 41.5 dB 0 0
6 Locked QAM256 5 453000000 Hz 1.8 dBmV 41.6 dB 0 0
7 Locked QAM256 6 459000000 Hz 1.9 dBmV 41.6 dB 0 0
8 Locked QAM256 7 465000000 Hz 2.3 dBmV 41.7 dB 0 0
9 Locked QAM256 8 471000000 Hz 2.2 dBmV 41.7 dB 0 0
10 Locked QAM256 9 477000000 Hz 2.4 dBmV 41.7 dB 0 0
11 Locked QAM256 10 483000000 Hz 2.4 dBmV 41.9 dB 0 0
12 Locked QAM256 11 489000000 Hz 2.4 dBmV 41.9 dB 0 0
13 Locked QAM256 12 495000000 Hz 2.5 dBmV 42.0 dB 0 0
14 Locked QAM256 14 507000000 Hz 2.2 dBmV 41.9 dB 0 0
15 Locked QAM256 15 513000000 Hz 2.1 dBmV 41.8 dB 0 0
16 Locked QAM256 16 519000000 Hz 2.0 dBmV 41.9 dB 0 0
17 Locked QAM256 17 525000000 Hz 1.9 dBmV 41.8 dB 0 0
18 Locked QAM256 18 531000000 Hz 1.6 dBmV 41.7 dB 0 0
19 Locked QAM256 19 537000000 Hz 1.5 dBmV 41.6 dB 0 0
20 Locked QAM256 20 543000000 Hz 1.4 dBmV 41.6 dB 0 0
21 Locked QAM256 21 555000000 Hz 1.4 dBmV 41.6 dB 0 0
22 Locked QAM256 22 561000000 Hz 1.7 dBmV 41.7 dB 0 0
23 Locked QAM256 23 567000000 Hz 1.8 dBmV 41.7 dB 0 0
24 Locked QAM256 24 573000000 Hz 1.9 dBmV 41.6 dB 0 0
25 Locked QAM256 25 579000000 Hz 1.8 dBmV 41.6 dB 0 0
26 Locked QAM256 26 585000000 Hz 2.1 dBmV 41.7 dB 0 0
27 Locked QAM256 27 591000000 Hz 2.6 dBmV 41.9 dB 0 0
28 Locked QAM256 42 399000000 Hz 2.7 dBmV 41.7 dB 0 0
29 Locked QAM256 43 405000000 Hz 2.7 dBmV 41.7 dB 0 0
30 Locked QAM256 44 411000000 Hz 2.7 dBmV 41.7 dB 0 0
31 Locked QAM256 45 417000000 Hz 2.5 dBmV 41.5 dB 0 0
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 35600000 Hz 44.0 dBmV
2 Locked ATDMA 2 5120 29200000 Hz 44.3 dBmV
3 Locked ATDMA 3 5120 22800000 Hz 44.3 dBmV
4 Locked ATDMA 4 5120 16400000 Hz 44.0 dBmV
5 Locked ATDMA 5 1280 39600000 Hz 44.0 dBmV
6 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
 
Downstream OFDM Channels
Channel Lock Status Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 41 690000000 Hz 5.9 dBmV 42.6 dB 1108 ~ 2987 34175313 26342584 0
2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0
 
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
 
Current System Time:Wed Mar 09 19:02:19 2022
System Up Time:00:46:41
 
 
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(edited)

Official Employee

 • 

271 Messages

I appreciate you providing us with these log entries and the details about your connection concern. If you have already tried to swap out some of the wiring, or completed troubleshooting, we may need to have a technician come out and check out the signals coming to your modem. Would you like to set up an appointment? 

I am an Official Xfinity Employee.
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Contributor

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130 Messages

@XfinityMary​ I already have a appointment made next week on 3/15. But I have tried three different splitters (CommScope from Comcast, and two Extreme Broadband that I purchased brand new), and also installed a new RG6 cables from the splitter to the modem. But a tech would need to check the outside signal coming in for issues as well.

Official Employee

 • 

271 Messages

I am happy to hear that you have an appointment set up already! I would like to check back in with you after the appointment on the 15th. Would that be ok? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

130 Messages

2 years ago

Here was today's signal, went out some around 9:03-9:04am and had T3 error.

Event Log
Clear Log Refresh Export
 
Time Priority Description
Thu Mar 10 09:04:11 2022 (Notice (6)) CM-STATUS message sent. Event Type Code: 24; Chan ID: 41
Thu Mar 10 09:03:49 2022 (Critical (3)) No Ranging Response received - T3 time-out
Thu Mar 10 09:03:31 2022 (Warning (5)) MDD message timeout;
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Cable Connection
Cancel Apply
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 501000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 13 501000000 Hz 2.7 dBmV 42.0 dB 30 166
2 Locked QAM256 10 483000000 Hz 2.7 dBmV 41.9 dB 20 120
3 Locked QAM256 11 489000000 Hz 2.7 dBmV 41.9 dB 424 1356
4 Locked QAM256 12 495000000 Hz 2.8 dBmV 42.0 dB 385 1296
5 Locked QAM256 14 507000000 Hz 2.5 dBmV 41.9 dB 381 1355
6 Locked QAM256 15 513000000 Hz 2.3 dBmV 41.8 dB 436 1401
7 Locked QAM256 16 519000000 Hz 2.3 dBmV 41.9 dB 378 1345
8 Locked QAM256 17 525000000 Hz 2.2 dBmV 41.9 dB 345 1299
9 Locked QAM256 18 531000000 Hz 2.1 dBmV 41.8 dB 345 1481
10 Locked QAM256 19 537000000 Hz 1.9 dBmV 41.7 dB 389 1342
11 Locked QAM256 20 543000000 Hz 1.7 dBmV 41.6 dB 405 1291
12 Locked QAM256 21 555000000 Hz 1.7 dBmV 41.6 dB 401 1316
13 Locked QAM256 22 561000000 Hz 2.0 dBmV 41.7 dB 455 1437
14 Locked QAM256 23 567000000 Hz 2.2 dBmV 41.8 dB 389 1397
15 Locked QAM256 24 573000000 Hz 2.3 dBmV 41.7 dB 371 1398
16 Locked QAM256 25 579000000 Hz 2.2 dBmV 41.6 dB 400 1252
17 Locked QAM256 26 585000000 Hz 2.5 dBmV 41.7 dB 428 1303
18 Locked QAM256 27 591000000 Hz 2.9 dBmV 41.9 dB 397 1231
19 Locked QAM256 28 597000000 Hz 3.0 dBmV 41.8 dB 382 1211
20 Locked QAM256 29 603000000 Hz 3.2 dBmV 42.0 dB 342 1245
21 Locked QAM256 30 609000000 Hz 3.2 dBmV 41.9 dB 321 1326
22 Locked QAM256 31 615000000 Hz 3.1 dBmV 41.8 dB 324 1262
23 Locked QAM256 32 621000000 Hz 3.2 dBmV 41.8 dB 383 1257
24 Locked QAM256 33 627000000 Hz 3.2 dBmV 41.6 dB 355 1297
25 Locked QAM256 34 633000000 Hz 3.4 dBmV 41.6 dB 398 1228
26 Locked QAM256 35 639000000 Hz 3.2 dBmV 41.3 dB 367 1335
27 Locked QAM256 36 645000000 Hz 3.1 dBmV 41.3 dB 378 1220
28 Locked QAM256 37 651000000 Hz 3.3 dBmV 41.4 dB 358 1237
29 Locked QAM256 38 657000000 Hz 3.5 dBmV 41.6 dB 374 1234
30 Locked QAM256 39 663000000 Hz 3.9 dBmV 41.9 dB 371 1229
31 Locked QAM256 40 669000000 Hz 4.2 dBmV 42.1 dB 335 1249
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 35600000 Hz 43.5 dBmV
2 Locked ATDMA 2 5120 29200000 Hz 44.0 dBmV
3 Locked ATDMA 3 5120 22800000 Hz 43.8 dBmV
4 Locked ATDMA 4 5120 16400000 Hz 43.5 dBmV
5 Locked ATDMA 5 1280 39600000 Hz 43.5 dBmV
6 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
 
Downstream OFDM Channels
Channel Lock Status Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 41 690000000 Hz 5.7 dBmV 42.6 dB 1108 ~ 2987 100914344 75438207 6051
2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0
 
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
 
Current System Time:Thu Mar 10 10:16:44 2022
System Up Time:04:01:51
 
 
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Contributor

 • 

130 Messages

2 years ago

Well from 12:47pm to 12:48pm I had an internet outage, was watching VOD on a cable box and it was freezing some.

Thousands of Uncorrectables and some T3 Errors.

Cable Connection
Cancel Apply
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 501000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 13 501000000 Hz 2.6 dBmV 42.0 dB 249 1098
2 Locked QAM256 10 483000000 Hz 2.6 dBmV 41.8 dB 370 1512
3 Locked QAM256 11 489000000 Hz 2.7 dBmV 41.9 dB 260 1023
4 Locked QAM256 12 495000000 Hz 2.8 dBmV 41.9 dB 17327 20589
5 Locked QAM256 14 507000000 Hz 2.5 dBmV 41.9 dB 229 1065
6 Locked QAM256 15 513000000 Hz 2.2 dBmV 41.8 dB 15019 24879
7 Locked QAM256 16 519000000 Hz 2.2 dBmV 41.8 dB 14000 25254
8 Locked QAM256 17 525000000 Hz 2.1 dBmV 41.8 dB 13671 27792
9 Locked QAM256 18 531000000 Hz 1.9 dBmV 41.7 dB 10577 24181
10 Locked QAM256 19 537000000 Hz 1.7 dBmV 41.6 dB 12560 29674
11 Locked QAM256 20 543000000 Hz 1.6 dBmV 41.6 dB 12250 28646
12 Locked QAM256 21 555000000 Hz 1.6 dBmV 41.6 dB 13046 28246
13 Locked QAM256 22 561000000 Hz 1.9 dBmV 41.7 dB 369 1510
14 Locked QAM256 23 567000000 Hz 2.1 dBmV 41.7 dB 13441 28637
15 Locked QAM256 24 573000000 Hz 2.2 dBmV 41.6 dB 14081 28210
16 Locked QAM256 25 579000000 Hz 2.1 dBmV 41.6 dB 15083 29071
17 Locked QAM256 26 585000000 Hz 2.4 dBmV 41.7 dB 15629 31324
18 Locked QAM256 27 591000000 Hz 2.8 dBmV 41.8 dB 14794 30472
19 Locked QAM256 28 597000000 Hz 2.9 dBmV 41.8 dB 15020 28632
20 Locked QAM256 29 603000000 Hz 3.1 dBmV 42.0 dB 14169 23648
21 Locked QAM256 30 609000000 Hz 3.1 dBmV 41.9 dB 13783 23433
22 Locked QAM256 31 615000000 Hz 3.0 dBmV 41.7 dB 15702 25744
23 Locked QAM256 32 621000000 Hz 3.1 dBmV 41.7 dB 16416 27256
24 Locked QAM256 33 627000000 Hz 3.1 dBmV 41.6 dB 16984 24342
25 Locked QAM256 34 633000000 Hz 3.4 dBmV 41.6 dB 17270 27817
26 Locked QAM256 35 639000000 Hz 3.2 dBmV 41.3 dB 18251 25915
27 Locked QAM256 36 645000000 Hz 3.1 dBmV 41.2 dB 19173 26449
28 Locked QAM256 37 651000000 Hz 3.3 dBmV 41.5 dB 18958 21483
29 Locked QAM256 38 657000000 Hz 3.5 dBmV 41.6 dB 19287 24277
30 Locked QAM256 39 663000000 Hz 4.0 dBmV 41.9 dB 19527 30035
31 Locked QAM256 40 669000000 Hz 4.4 dBmV 42.1 dB 19564 28141
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 35600000 Hz 43.5 dBmV
2 Locked ATDMA 2 5120 29200000 Hz 44.0 dBmV
3 Locked ATDMA 3 5120 22800000 Hz 44.0 dBmV
4 Locked ATDMA 4 5120 16400000 Hz 43.8 dBmV
5 Locked ATDMA 5 1280 39600000 Hz 43.8 dBmV
6 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
 
Downstream OFDM Channels
Channel Lock Status Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 41 690000000 Hz 6.0 dBmV 42.8 dB 1108 ~ 2987 108198455 81660654 23243
2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0
 
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
 
Current System Time:Thu Mar 10 13:57:15 2022
System Up Time:03:38:55
 
 
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Contributor

 • 

130 Messages

2 years ago

I'm a bit surprised that over the last 3 days now there hasn't been any Uncorrectables or other Errors listed in the Log file.

Cable Connection
Cancel Apply
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 501000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 13 501000000 Hz 3.0 dBmV 41.9 dB 0 0
2 Locked QAM256 10 483000000 Hz 2.9 dBmV 41.8 dB 0 0
3 Locked QAM256 11 489000000 Hz 2.9 dBmV 41.8 dB 0 0
4 Locked QAM256 12 495000000 Hz 3.1 dBmV 41.9 dB 0 0
5 Locked QAM256 14 507000000 Hz 2.8 dBmV 41.8 dB 0 0
6 Locked QAM256 15 513000000 Hz 2.6 dBmV 41.7 dB 0 0
7 Locked QAM256 16 519000000 Hz 2.5 dBmV 41.8 dB 0 0
8 Locked QAM256 17 525000000 Hz 2.4 dBmV 41.8 dB 0 0
9 Locked QAM256 18 531000000 Hz 2.3 dBmV 41.7 dB 0 0
10 Locked QAM256 19 537000000 Hz 2.2 dBmV 41.6 dB 0 0
11 Locked QAM256 20 543000000 Hz 2.1 dBmV 41.6 dB 0 0
12 Locked QAM256 21 555000000 Hz 1.9 dBmV 41.5 dB 0 0
13 Locked QAM256 22 561000000 Hz 2.2 dBmV 41.6 dB 0 0
14 Locked QAM256 23 567000000 Hz 2.2 dBmV 41.6 dB 0 0
15 Locked QAM256 24 573000000 Hz 2.3 dBmV 41.5 dB 0 0
16 Locked QAM256 25 579000000 Hz 2.4 dBmV 41.5 dB 0 0
17 Locked QAM256 26 585000000 Hz 2.6 dBmV 41.6 dB 0 0
18 Locked QAM256 27 591000000 Hz 3.1 dBmV 41.8 dB 0 0
19 Locked QAM256 28 597000000 Hz 3.1 dBmV 41.7 dB 0 0
20 Locked QAM256 29 603000000 Hz 3.4 dBmV 41.9 dB 0 0
21 Locked QAM256 30 609000000 Hz 3.5 dBmV 41.9 dB 0 0
22 Locked QAM256 31 615000000 Hz 3.4 dBmV 41.7 dB 0 0
23 Locked QAM256 32 621000000 Hz 3.5 dBmV 41.7 dB 0 0
24 Locked QAM256 33 627000000 Hz 3.5 dBmV 41.6 dB 0 0
25 Locked QAM256 34 633000000 Hz 3.7 dBmV 41.5 dB 0 0
26 Locked QAM256 35 639000000 Hz 3.5 dBmV 41.3 dB 0 0
27 Locked QAM256 36 645000000 Hz 3.5 dBmV 41.3 dB 0 0
28 Locked QAM256 37 651000000 Hz 3.7 dBmV 41.5 dB 0 0
29 Locked QAM256 38 657000000 Hz 3.9 dBmV 41.6 dB 0 0
30 Locked QAM256 39 663000000 Hz 4.4 dBmV 41.8 dB 0 0
31 Locked QAM256 40 669000000 Hz 4.7 dBmV 42.0 dB 0 0
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 35600000 Hz 42.8 dBmV
2 Locked ATDMA 2 5120 29200000 Hz 43.5 dBmV
3 Locked ATDMA 3 5120 22800000 Hz 43.5 dBmV
4 Locked ATDMA 4 5120 16400000 Hz 43.3 dBmV
5 Locked ATDMA 5 1280 39600000 Hz 42.8 dBmV
6 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
 
Downstream OFDM Channels
Channel Lock Status Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 41 690000000 Hz 6.6 dBmV 42.7 dB 1108 ~ 2987 2408331421 1799632494 0
2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0
 
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
 
Current System Time:Sun Mar 13 11:14:53 2022
System Up Time:2 days 20:13:24
 
 
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Official Employee

 • 

923 Messages

Thank you for this information. Since you already have a technician visit set up, I would say our best bet as of right now is to wait for that visit then check back in after it's completed. That way we can have someone at your home to check out any issues there that we cannot check remotely. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

130 Messages

Yes, it was set on the 15, but changed it to the 22nd.

Official Employee

 • 

923 Messages

Thank you for letting us know, we set up a new reminder to reach out on the 22nd of this month. I appreciate your patience through this process. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Problem Solver

 • 

411 Messages

Hello, I'm reaching out to see how your appointment went. 

I no longer work for Comcast.

Contributor

 • 

130 Messages

@XfinityKyla​ Since it's been 2 weeks since I've had any modem issues, no Uncorrectables or T3 Errors, I moved out the Tech Appointment a few more weeks, since if he would of come, probably wouldn't of found any issues. Would rather have a tech come if/while there is an active problem.

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