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Monday, September 16th, 2024 4:20 PM

CM Error Codewords

For my router, what is an acceptable amount of Uncorrectable Codewords? For example, mine says this-

Channel ID
30
Unerrored Codewords
309152443
Correctable Codewords
1736
Uncorrectable Codewords
1698

Expert

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106.9K Messages

2 months ago

The number of uncorrectable bit errors increases with the total uptime of the modem. It's cumulative. Looking at yours, that is a very small amount when compared to the total number of unerrored bits passed. Are you actually experiencing any connection problems or are you just curious ?

3 Messages

yes the internet seems to drop intermittantly, and the coverage is weak. The signal strength about 20 feet away from the gateway is weak or medium. I called tech support and they told me to exchange the gateway for the newest one, the XB8, but the problem persists. Is there a way to change the channel on the gateway? We have a bulk plan in my apartment complex, so everyone is probably on the same channel, if that's the issue.

Expert

 • 

106.9K Messages

2 months ago

 As a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same "dropping" problem ?


With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further. 

3 Messages

Yes when I move closer to the gateway, like 10 ft away, the wifi doesn't drop but it's a little laggy when gaming. When I plug in to the gateway with an ethernet cable, it doesn't drop and doesn't seem laggy at all.

8 Messages

2 months ago

1,698 Uncorrectable Codewords is very low, if that is over a day or more. Based on your other replies it seems the main issue is really WiFi problems.

I can't seem to find a way to manually set the Wifi channels in either the XB8 Gateway Web UI or via the Xfinity mobile app. Did some searching and it looks like they lock this down unfortunately. The best you might be able to do here is find out if your XB8 is picking a bad channel or not. You can use the Wi-Fi Spectrum Analyzer in the XB8 http://10.0.0.1/wifi_spectrum_analyzer.jst and/or a Wifi Analyzer app on Android or iOS to see what kind of channels it is picking and what the overlap is. Then you could report that to Xfinity support if it is picking overloaded channels often.

Not sure which device(s) you are using on Wifi, but have you tried updating the operating system and WiFi drivers on it?

Ethernet will always be more stable than Wifi, especially in an apartment. I would recommending moving your cable gateway to a cable jack that can allows you to wire in while gaming. If that isn't feasible I recommend looking into MoCA, the XB8 has a MoCA feature you can enable, then pick up a MoCA adapter so you can use ethernet with it in another room.

(edited)

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