Visitor
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2 Messages
Cisco VPN Anyconnect stopped working
About three days ago (after years of using) my daughter started experiencing issues with connecting to her George Mason University VPN via vpn.gmu.edu, vnp.gmu.edu/student via Cisco AnyConnect client. Cisco client cannot reach the domain, suggesting No Internet. Internet keeps working just fine.
She connects fine via Hot Spot (AT&T cellular data), from campus Wi-Fi, from the local public library. Several days GMU IT could not resolve the issue, narrowing it down to our Internet provider. Everyone else connects as usual (Verizon, AT&T customers).
How can I reach out to Comcast Infinity so they could check their recent firewall changes and white-list George Mason University VPN domains?
Accepted Solution
XfinityFrank
Official Employee
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2.2K Messages
1 day ago
Hi there, @user_99mftr. Thanks for reaching out to us here on the Community Forum. We can check to make sure the connection itself is healthy. As far as basic troubleshooting, you would want to make sure that the device has been updated recently. Have you reset the power for the modem since this issue began?
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