New Poster
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8 Messages
Cisco VPN Anyconnect and new Xfinity Router V8
Ever since I received this new router my laptop computer that is provided by my work drops the VPN Connection. Our company uses Cisco VPN Anyconnect.
It drops every few minutes and often cannot connect via the VPN.
Steps I have taken to troubleshoot.
1. I am able to connect via the Personal Hotspot on my iphone 17. Cisco VPN Anyconnect connects on my work laptop and stays running.
2. I plugged my laptop into the router or wireless gateway directly and it stays connected.
3. My employer technical support believes after doing these troubleshooting tips that it's the wireless.
4. Rebooted the wireless router or gateway.
I am not able to really get any work done. I'd rather not buy a new router since I'm already paying Xfinity. Please help.
XfinityJeff
Official Employee
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816 Messages
11 days ago
Greetings @Hfreego, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. As someone that also works from home I can understand the frustration of issues with the connection, but you have come to the right place for assistance. When you lose connection to the VPN, does the laptop also lose connection to the Internet?
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Hfreego
New Poster
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8 Messages
4 hours ago
Yes I picked up the new version 8 when I was in the local store at the end of December 2025. Someone from xfinity configured it so I could use it. It's not plug and play like the person in the store told me. LOL
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