Sango02's profile

Contributor

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12 Messages

Wednesday, June 4th, 2025 12:25 AM

Change WAN IP

Recently I changed my Xfinity internet package and it appear that the WAN IP connection it was on changed.  The issue I am experience is of odd one as it is affecting a game server I am trying to connect to.  I have other people try it out on their own PCs with Xfinity or other internet providers including myself and it works normally.  It did not experience issues before the internet package change.

I believe it is possibly that the WAN IP I am connected to is not good and causing issues with that particular game server that I need it switched.  Is there a way Xfinity can help because the phone support with this?

Gold Problem Solver

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26.5K Messages

19 days ago

If you're using your own modem and router, you can use the router's "clone MAC" feature to change your IP.

If you're using a rental Comcast device, they do not provide a way to change the IP address, and they won't change it for you, so you'd have to:

  • swap out the gateway for another, or
  • place the gateway in bridge mode and connect a Wifi router, or
  • replace your rental gateway with customer-owned equipment

A VPN is another possibility, although maybe not a good one. If you use one your public IP won't actually change, but systems you connect to will see the IP provided by the VPN rather than your actual public IP.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Contributor

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12 Messages

@BruceW​ I am using the XB8 which is provided by Comcast.  The best course of action for me is to swap it out with another one.

I did try VPN just for kicks but to no avail.

Fingers crossed on trying the gateway swap.

Official Employee

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1.6K Messages

@Sango02 Thank you for reaching out on the Xfinity Community Forums. Our community member @BruceW has provided you great steps in to getting this concern cared for. Once you have swapped out the modem you should have no further issues, if you do please reach back out. We are here to help.

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