Visitor
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5 Messages
Certain Devices, but not all, disconnect from XB7 Gateway
Certain devices disconnect from our XB7 gateway . This began happening 3 days ago and it seems to be happening more frequently. I have restarted the gateway 5 times today. We have had this gateway for 6 months and have not experienced previously. What is going on?
CCKatie
Retired Employee
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744 Messages
2 years ago
Hello @User_3278ML thank you for taking the time to make this post and let us know about the connectivity issues you are having. I can see you sent us a Direct Message so we can continue assisting you there.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. We will reply as soon as possible, and if needed, we may invite you to send us a Direct Message.
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