Visitor
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1 Message
Cape Cod Outages
Our Internet connection drops every night for 20-60 minutes. This level of "customer service" is not remotely acceptable. Either do not offer service in our area or provide the service. Make a decision.
Visitor
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1 Message
Our Internet connection drops every night for 20-60 minutes. This level of "customer service" is not remotely acceptable. Either do not offer service in our area or provide the service. Make a decision.
XfinityQuemekia
Official Employee
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1.4K Messages
2 months ago
Hi there @user_1dmza2! We appreciate your feedback, and I completely understand, I'd feel the same if I was in your shoes. You deserve a reliable, consistent connection at all times.
When you experience the drops of service, is it listed as an active service interruption in the Xfinity App?
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user_rrcesf
Visitor
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3 Messages
1 month ago
I also have intermittent problems that need addressing. We live in Woods Hole. Here is a summary from my Arris S34 Modem event log. It's been like this for weeks. A technician came by a couple weeks ago and replaced a connector on the outside of our house but that has not improved anything.
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