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3 Messages
Internet issues
I also have intermittent problems that need addressing. We live in Woods Hole. Here is a summary from my Arris S34 Modem event log. It's been like this for weeks. A technician came by a couple weeks ago and replaced a connector on the outside of our house but that has not improved anything.
| Date | T3 timeouts | Loss-of-sync events | Total critical events |
|---|---|---|---|
| August 2 | 4 | 3 | 7 |
| August 3 | 10 | 6 | 16 |
| August 4 | 7 | 8 | 15 |
| August 5, through 10 AM | 3 | 1 | 4 |
| Total | 24 | 18 | 42 |
EG
Expert
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119.8K Messages
7 hours ago
Are you actually experiencing any connectivity problems / dropouts ? What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
(edited)
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EG
Expert
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119.8K Messages
7 hours ago
Quite welcome ! This may or may not be the root cause of the problem (YMMV), but it should be addressed regardless.
The downstream power is on the high side. It may be overdriving the front-end receiver circuit of the modem. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
Is there a drop amplifier on the coax cable line leading to the modem ? If so, try removing / bypassing it and see. If not, you can try installing a -6 dB attenuator pad such as this one on the coax port on the rear of the modem to knock that power level down and see;
https://www.amazon.com/6db-Attenuator-Pad-1-each/dp/B0013L48XA
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