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DBUS
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3 Messages

Sunday, January 7th, 2024 10:23 PM

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Can’t stream local radio station

I enjoy listening to football through my local radio station through the internet during the games.

Sometimes throughout the season I get the error code “Stream not available in your area” even though I live in the area. The few times that this has happened I switch to my phone data plan and it works but does not work on my home xfinity network. 
Why is this? Is this something that can be fixed? 

Question

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Updated 

1 year ago

61

1

0

XfinityRichard

Official Employee

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1.9K Messages

1 year ago

Hi there, @DBUS Thank you so much for your time and patience. I'm very sorry for the inconvience this is causing you. This error can occur when your IP address is providing an inaccurate location, even if you reside near the location you are attempting to livestream. Not every IP address is the same, and some IP addresses provide locations from a large range of locations - sometimes several hundred miles.-Richard

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DBUS

3 Messages

@XfinityRichard​ IS there a fix or a work around? It's only happened a few times during this football season.

1 year ago

0

XfinityArmand

Official Employee

 • 

2.1K Messages

We are glad to take a close look at this for you @DBUS.  Please feel free to shoot us a private message so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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1 year ago

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