Visitor
•
1 Message
Can't get a technician over here
My internet drops often throughout the day and it never did this a couple months ago. I do the reset and the troubleshooting but it comes back on and then drops again. I have tried getting a technician here but I just keep getting routed to troubleshoot. I've tried calling the customer service number but just running through the same voice cycles leading back to troubleshoot without talking to a real person.
XfinityArmand
Official Employee
•
2.4K Messages
22 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_9bolg0! We are so glad to hear from you and happy to help in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to assist with getting things squared away. So that we an get started, please feel free to sent us a message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0