New Poster
•
3 Messages
Can't get 2.4 devices to work on our supposedly "smart" network
documentation says the network will assign best speeds etc. but no 2.4 devices work. The app won't let me make a visible 2.4 band.
New Poster
•
3 Messages
documentation says the network will assign best speeds etc. but no 2.4 devices work. The app won't let me make a visible 2.4 band.
XfinityJustinM
Official Employee
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350 Messages
1 month ago
Hi @d2morgan, the software should automatically be detecting the correct bands to allow the devices that operate on the 2.4Ghz band. Have you attempted to reactivate the modem in the Xfinity app?
1. Launch the Xfinity app
2. Select the "Account" tab
3. Scroll down to the "devices" section
4. Select "Activate xFi Gateway or Modem
5. Follow the on-screen prompts
Please let us know if this resolved the issue. 👍
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