Visitor
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2 Messages
Can’t connect to xfi pod, keeps saying “Incorrect Password”
I just got my xfi pod and when I connected it to my gateway and try to use my WiFi next to it, it knocks me off the network and says my password is incorrect or authentication failed. When I’m near the gateway or if I unplug the xfi pod, I can reconnect.
I've already reset and unplugged both gateway and xfi pod. And hard reset then gateway and removed and re-added the xfi pod.
Has anyone else experienced this or have a solution?
user_Kaitlan
Contributor
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317 Messages
3 years ago
Oh, no! I'm sorry to hear about the xFi Pods not connecting or staying connected for a longer period of time. When you do try to reconnect without resetting, do you get any error messages?
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user_3e0fb9
Visitor
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3 Messages
3 years ago
You're reply doesn't address the problem. I'm having the same issue. All of a sudden when a device tries to connect to my network through an xfi pod I get a message that says the network password is incorrect and the devise cannot connect. If the same device connects through the gateway it connects just fine. This started last week with my Gen 1 pods which had been working fine for over a year. Today I upgraded my modem and purchased a new Gen 2 pod. The Gen 2 Pod is doing the same thing - anytime a devise tries to connect through the pod it can't and I get the message network password incorrect. I should point out that before I installed the new Gen 2 pod, I removed all the Gen 1 pods from the network via the xfi app. This issue is very frustrating!
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Amastrosante
Visitor
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6 Messages
3 years ago
Same problem here. Did the usual reset/unplug. Still not accepting the password.
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user_028c01
Visitor
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2 Messages
3 years ago
I'm having the same issue as of this morning
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JimHennessy
Visitor
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2 Messages
3 years ago
Looks like many people, including myself, are having this problem as of this morning. Was there a firmware update pushed to the xFi pods that would cause this bug?
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sshort506
New Poster
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7 Messages
3 years ago
Count me in with the same problem starting this morning.
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ajt8
Regular Visitor
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9 Messages
3 years ago
Adding my voice to the chorus. Xfinity Pods are saying incorrect password.
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user_56f45a
Visitor
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2 Messages
3 years ago
I am having this issue too.
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user_94aaae
Visitor
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4 Messages
3 years ago
I am also having this issue. Incredibly frustrating.
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user_60fb5c
Visitor
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2 Messages
3 years ago
I'm having the same issue. Missed a meeting this morning because of it. Had to unplug the pods because they were interferring with my connection to the router. "Wrong wifi password" error on all my devices. No issue with my router.
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Amastrosante
Visitor
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6 Messages
3 years ago
Called Comcast, said they are aware of the problem and working on it.
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user_bc25a6
Visitor
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2 Messages
3 years ago
Same problem for me. Obviously this is a widespread issue.
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Slightlynorth
Visitor
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2 Messages
3 years ago
Same problem with me. I did my own troubleshooting and narrowed it down to the xFi pods.
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Capcana2
Visitor
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3 Messages
3 years ago
Same here. None of my devices upstairs connecting to the xfi pod.
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Amastrosante
Visitor
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6 Messages
3 years ago
Everything just came back on line
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