Not much info to go on there..... We need more details. Is this a new move in / first time install ? Is the indicator light on the modem blinking or is it lit steadily white ? Was it ever activated for service ?
Hello, @user_kn1i7f sorry to hear you are having connection issues. You can run through some troubleshooting tips here to restore your connection. Let us know if this helps.
EG
Expert
•
107.5K Messages
20 days ago
Not much info to go on there..... We need more details. Is this a new move in / first time install ? Is the indicator light on the modem blinking or is it lit steadily white ? Was it ever activated for service ?
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XfinityThomasC
Official Employee
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2K Messages
18 days ago
Hello, @user_kn1i7f sorry to hear you are having connection issues. You can run through some troubleshooting tips here to restore your connection. Let us know if this helps.
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EG
Expert
•
107.5K Messages
18 days ago
@user_kn1i7f
Have you seen my questions yet ?
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