Thank you so much for taking the time to reach out to Xfinity Support @user_ul5cjx! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to help get things ironed out. So that we can get started, please feel free to shoot us a private message with your details and from there we will take a look at what's going on.
To send a "direct message" / "private message" message to Xfinity Support:
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
XfinityArmand
Official Employee
•
2.4K Messages
4 hours ago
Thank you so much for taking the time to reach out to Xfinity Support @user_ul5cjx! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to help get things ironed out. So that we can get started, please feel free to shoot us a private message with your details and from there we will take a look at what's going on.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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114.6K Messages
3 hours ago
@user_ul5cjx @XfinityArmand
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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