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user_a7i287
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Tuesday, April 28th, 2026 2:01 PM

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Can't connect 2.4ghz devices

A few days ago, I started being unable to connect 2.4 ghz devices to the internet.  I tried restarting the router, but problem still persists - please assist.

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4 hours ago

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user_a7i287

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4 months ago

Should I do a factory reset?   Any advice would be appreciated.

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XfinityFrank

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Hi there, @user_a7i287. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble connecting with some of your devices. Let's see if we can figure this out. Are you using one of our gateway devices or your own router? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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user_htf4bb

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23 hours ago

I too need help with 2.4g devices. Just got Gateway XB7 today. All devices working on 5g are connected but no devices operating at 2.4g can connect

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EG

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120K Messages

4 hours ago

@user_htf4bb 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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