can't activate - Sorry, that didn't go as planned

Purchased new xFi Pod from app. Received and unable to activate. Message say "Sorry that didn't go as planned" with no other code to provide to support. This has been escalated from Tier1 to advanced services, to Engineering. Nobody is really reading notes and I am sick of repeating and performing the same troubleshooting steps. At this point my gateway has been restarted multiple times and well as master resetted. Internet works fine otherwise without the Pod. Somebody has to be able to help me. It just spins at connecting to pod then throws that error.

It's been over 8 hours of troubleshooting. I received an automated txt from Engineer that work has been completed. I pressed N since the pod still refuses to activate. It said the phone call would be immediate. It took a few hours. Worst of all, a human never calls me back. It is a robot that connects me to Tier1 and we need to go through the whole process of explaining and escalating again. I'm sick of it.

I've heard everything from the xfi pod needs to be replaced to "your network information is missing on our back-end" to your modem isn't showing as fully activated. Yeah right how is my internet working. I don't know what else to do at this point. No I am not using a hardwire for that first activation