Visitor
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9 Messages
can't access ipower hosted website
This started a few days ago -- I can't access a website hosted by iPower. 3 web address all direct to the same webpage. 2 of the addresses (including the actual hosted page) resolve fine, but one of them always times out. This only happens from my house and another person (miles away, but also on xfinity internet). AT&T and other mobile carriers work, as does my work account. (NOTE: If I use a public site like dnschecker.org/.online-traceroute.php, all 3 addresses work. I'll paste that working tracert as well). I'm pretty sure this is a problem on xfinity's network.
Tracert for broken address:
Tracing route to www.washdist9.org [66.96.149.32]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 11 ms 10 ms 10.22.111.130
3 10 ms 18 ms 10 ms po-317-333-rur401.bellevue.wa.seattle.comcast.net [24.153.85.73]
4 8 ms 14 ms 11 ms po-400-xar01.bellevue.wa.seattle.comcast.net [96.216.61.57]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
Tracrt for working addresses:
Tracing route to district9wa.org [66.96.149.1]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 18 ms 11 ms 12 ms 10.22.111.131
3 9 ms 14 ms 9 ms po-317-334-rur402.bellevue.wa.seattle.comcast.net [24.153.85.81]
4 19 ms 11 ms 10 ms po-400-xar02.bellevue.wa.seattle.comcast.net [96.216.61.61]
5 14 ms 13 ms 16 ms be-300-arsc1.seattle.wa.seattle.comcast.net [24.124.128.89]
6 21 ms 12 ms 9 ms be-36131-cs03.seattle.wa.ibone.comcast.net [68.86.93.9]
7 10 ms 13 ms 10 ms be-2313-pe13.seattle.wa.ibone.comcast.net [96.110.44.90]
8 22 ms 22 ms 12 ms ae-9.a02.sttlwa01.us.bb.gin.ntt.net [129.250.66.105]
9 21 ms 12 ms 11 ms ae-2.r25.sttlwa01.us.bb.gin.ntt.net [129.250.2.94]
10 54 ms 55 ms 54 ms ae-4.r22.chcgil09.us.bb.gin.ntt.net [129.250.3.43]
11 56 ms 60 ms 56 ms ae-1.r23.chcgil09.us.bb.gin.ntt.net [129.250.2.27]
12 83 ms 74 ms 74 ms ae-2.r00.bstnma07.us.bb.gin.ntt.net [129.250.4.103]
13 79 ms 77 ms 77 ms ae-0.newfold-digital.bstnma07.us.bb.gin.ntt.net [129.250.193.78]
14 * * * Request timed out.
15 77 ms 74 ms 73 ms ip38-113-20-1.yourhostingaccount.com [38.113.20.1]
16 * * * Request timed out.
17 * * * Request timed out.
and
Tracing route to llwadistrict9.org [66.96.149.23]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 20 ms 14 ms 10.22.111.131
3 13 ms 10 ms 19 ms po-317-334-rur402.bellevue.wa.seattle.comcast.net [24.153.85.81]
4 15 ms 9 ms 14 ms po-400-xar02.bellevue.wa.seattle.comcast.net [96.216.61.61]
5 11 ms 10 ms 10 ms be-300-arsc1.seattle.wa.seattle.comcast.net [24.124.128.89]
6 10 ms 10 ms 10 ms be-36141-cs04.seattle.wa.ibone.comcast.net [68.86.93.13]
7 10 ms 10 ms 12 ms be-2413-pe13.seattle.wa.ibone.comcast.net [96.110.44.94]
8 19 ms 19 ms 20 ms ae-9.a02.sttlwa01.us.bb.gin.ntt.net [129.250.66.105]
9 20 ms 13 ms 19 ms ae-2.r25.sttlwa01.us.bb.gin.ntt.net [129.250.2.94]
10 62 ms 58 ms 72 ms ae-4.r22.chcgil09.us.bb.gin.ntt.net [129.250.3.43]
11 54 ms 54 ms 59 ms ae-1.r23.chcgil09.us.bb.gin.ntt.net [129.250.2.27]
12 74 ms 81 ms 75 ms ae-2.r00.bstnma07.us.bb.gin.ntt.net [129.250.4.103]
13 83 ms 94 ms 79 ms ae-0.newfold-digital.bstnma07.us.bb.gin.ntt.net [129.250.193.78]
14 * * * Request timed out.
15 74 ms 73 ms 75 ms ip38-113-20-1.yourhostingaccount.com [38.113.20.1]
16 * * * Request timed out.
17 * * * Request timed out.
Tracert from Traceroute Online - Tracert Tracks Full Path of IP Packet or Domain (dnschecker.org):
Start: 2023-12-29T04:43:10+0500HOST: DNSChecker.org Loss% Snt Last Avg Best Wrst StDev1.|-- ??? 100.0 3 0.0 0.0 0.0 0.0 0.02.|-- 10.74.132.49 0.0% 3 0.6 0.8 0.6 1.3 0.43.|-- 138.197.248.234 0.0% 3 1.0 1.0 0.8 1.2 0.24.|-- 138.197.248.12 0.0% 3 0.9 0.7 0.5 0.9 0.25.|-- 138.197.244.44 0.0% 3 1.2 1.1 1.1 1.2 0.16.|-- ce-3-1-0.a02.nycmny17.us.bb.gin.ntt.net (157.238.179.69) 0.0% 3 1.1 1.2 1.1 1.3 0.17.|-- ae-15.r20.nwrknj03.us.bb.gin.ntt.net (129.250.3.8) 0.0% 3 1.6 1.9 1.5 2.4 0.58.|-- ae-1.r00.bstnma07.us.bb.gin.ntt.net (129.250.4.115) 0.0% 3 6.7 7.0 6.7 7.5 0.49.|-- ae-0.newfold-digital.bstnma07.us.bb.gin.ntt.net (129.250.193.78) 0.0% 3 6.4 6.4 6.4 6.4 0.010.|-- ??? 100.0 3 0.0 0.0 0.0 0.0 0.011.|-- ip38-113-20-1.yourhostingaccount.com (38.113.20.1) 0.0% 3 6.2 6.3 6.2 6.5 0.212.|-- ???
EdPancoast
Visitor
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1 Message
1 year ago
I also can't access a website hosted by iPower. Did you have any luck with Xfinity?
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XfinityThomasA
Official Employee
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2.3K Messages
1 year ago
@tonyahtht - Thank you for your detailed post! Have you tried to submit a request to have a blocked website reviewed for possible unblocking? Here is how:
1) Go to spa.xfinity.com.
2) Select Report an issue at the bottom of the page.
3) Select I can't reach a website that I want to go to from the drop-down menu. Then, click Continue.
4) Fill out the required fields.
- Enter the full URL for the blocked site.
- Enter your email address to receive a confirmation email.
- Add any other comments you’d like to provide.
5) Click Review.
6) Review your answers and click Submit.
7) You'll get a confirmation email once we receive your report.
Please let us know if this info helps. Thank you!
2
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BruceW
Gold Problem Solver
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26.3K Messages
1 year ago
Please note: this is not an Advanced Security block, it's an IP block for all Comcast customers, whether they are using Advanced Security or not, and whether they are using a Comcast rental gateway or their own retail Internet equipment.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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