can't access ipower hosted website

This started a few days ago -- I can't access a website hosted by iPower. 3 web address all direct to the same webpage. 2 of the addresses (including the actual hosted page) resolve fine, but one of them always times out. This only happens from my house and another person (miles away, but also on xfinity internet). AT&T and other mobile carriers work, as does my work account. (NOTE: If I use a public site like dnschecker.org/.online-traceroute.php, all 3 addresses work. I'll paste that working tracert as well). I'm pretty sure this is a problem on xfinity's network.

Tracert for broken address:

Tracing route to www.washdist9.org [66.96.149.32]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    11 ms    11 ms    10 ms  10.22.111.130
  3    10 ms    18 ms    10 ms  po-317-333-rur401.bellevue.wa.seattle.comcast.net [24.153.85.73]
  4     8 ms    14 ms    11 ms  po-400-xar01.bellevue.wa.seattle.comcast.net [96.216.61.57]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.

Tracrt for working addresses:

Tracing route to district9wa.org [66.96.149.1]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    18 ms    11 ms    12 ms  10.22.111.131
  3     9 ms    14 ms     9 ms  po-317-334-rur402.bellevue.wa.seattle.comcast.net [24.153.85.81]
  4    19 ms    11 ms    10 ms  po-400-xar02.bellevue.wa.seattle.comcast.net [96.216.61.61]
  5    14 ms    13 ms    16 ms  be-300-arsc1.seattle.wa.seattle.comcast.net [24.124.128.89]
  6    21 ms    12 ms     9 ms  be-36131-cs03.seattle.wa.ibone.comcast.net [68.86.93.9]
  7    10 ms    13 ms    10 ms  be-2313-pe13.seattle.wa.ibone.comcast.net [96.110.44.90]
  8    22 ms    22 ms    12 ms  ae-9.a02.sttlwa01.us.bb.gin.ntt.net [129.250.66.105]
  9    21 ms    12 ms    11 ms  ae-2.r25.sttlwa01.us.bb.gin.ntt.net [129.250.2.94]
 10    54 ms    55 ms    54 ms  ae-4.r22.chcgil09.us.bb.gin.ntt.net [129.250.3.43]
 11    56 ms    60 ms    56 ms  ae-1.r23.chcgil09.us.bb.gin.ntt.net [129.250.2.27]
 12    83 ms    74 ms    74 ms  ae-2.r00.bstnma07.us.bb.gin.ntt.net [129.250.4.103]
 13    79 ms    77 ms    77 ms  ae-0.newfold-digital.bstnma07.us.bb.gin.ntt.net [129.250.193.78]
 14     *        *        *     Request timed out.
 15    77 ms    74 ms    73 ms  ip38-113-20-1.yourhostingaccount.com [38.113.20.1]
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.

and

Tracing route to llwadistrict9.org [66.96.149.23]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     9 ms    20 ms    14 ms  10.22.111.131
  3    13 ms    10 ms    19 ms  po-317-334-rur402.bellevue.wa.seattle.comcast.net [24.153.85.81]
  4    15 ms     9 ms    14 ms  po-400-xar02.bellevue.wa.seattle.comcast.net [96.216.61.61]
  5    11 ms    10 ms    10 ms  be-300-arsc1.seattle.wa.seattle.comcast.net [24.124.128.89]
  6    10 ms    10 ms    10 ms  be-36141-cs04.seattle.wa.ibone.comcast.net [68.86.93.13]
  7    10 ms    10 ms    12 ms  be-2413-pe13.seattle.wa.ibone.comcast.net [96.110.44.94]
  8    19 ms    19 ms    20 ms  ae-9.a02.sttlwa01.us.bb.gin.ntt.net [129.250.66.105]
  9    20 ms    13 ms    19 ms  ae-2.r25.sttlwa01.us.bb.gin.ntt.net [129.250.2.94]
 10    62 ms    58 ms    72 ms  ae-4.r22.chcgil09.us.bb.gin.ntt.net [129.250.3.43]
 11    54 ms    54 ms    59 ms  ae-1.r23.chcgil09.us.bb.gin.ntt.net [129.250.2.27]
 12    74 ms    81 ms    75 ms  ae-2.r00.bstnma07.us.bb.gin.ntt.net [129.250.4.103]
 13    83 ms    94 ms    79 ms  ae-0.newfold-digital.bstnma07.us.bb.gin.ntt.net [129.250.193.78]
 14     *        *        *     Request timed out.
 15    74 ms    73 ms    75 ms  ip38-113-20-1.yourhostingaccount.com [38.113.20.1]
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.

Tracert from Traceroute Online - Tracert Tracks Full Path of IP Packet or Domain (dnschecker.org):

Start: 2023-12-29T04:43:10+0500HOST: DNSChecker.org                                                   Loss%   Snt   Last   Avg  Best  Wrst StDev1.|-- ???                                                              100.0     3    0.0   0.0   0.0   0.0   0.02.|-- 10.74.132.49                                                      0.0%     3    0.6   0.8   0.6   1.3   0.43.|-- 138.197.248.234                                                   0.0%     3    1.0   1.0   0.8   1.2   0.24.|-- 138.197.248.12                                                    0.0%     3    0.9   0.7   0.5   0.9   0.25.|-- 138.197.244.44                                                    0.0%     3    1.2   1.1   1.1   1.2   0.16.|-- ce-3-1-0.a02.nycmny17.us.bb.gin.ntt.net (157.238.179.69)          0.0%     3    1.1   1.2   1.1   1.3   0.17.|-- ae-15.r20.nwrknj03.us.bb.gin.ntt.net (129.250.3.8)                0.0%     3    1.6   1.9   1.5   2.4   0.58.|-- ae-1.r00.bstnma07.us.bb.gin.ntt.net (129.250.4.115)               0.0%     3    6.7   7.0   6.7   7.5   0.49.|-- ae-0.newfold-digital.bstnma07.us.bb.gin.ntt.net (129.250.193.78)  0.0%     3    6.4   6.4   6.4   6.4   0.010.|-- ???                                                              100.0     3    0.0   0.0   0.0   0.0   0.011.|-- ip38-113-20-1.yourhostingaccount.com (38.113.20.1)                0.0%     3    6.2   6.3   6.2   6.5   0.212.|-- ???

Responses

EdPancoast

Visitor

•

1 Message

1 year ago

I also can't access a website hosted by iPower. Did you have any luck with Xfinity?

tonyahtht

Visitor

•

9 Messages

no. i've reported the problem to spa.xfinity.com/report, I've reported it on this post as well as another, and I've posted on reddit. The number of websites continues to grow. it seems that all of the sites hosted on this IP address (66.96.149.32) are blocked. (Its common to host multiple simple sites on the same IP address and then use their host name to figure out which site to actually serve up... I don't think they are even all iPower sites, they just use the same underlying host provider.

The only reddit response was a generic "report it to us" which eventually leads to spa.xfinity.com/report. (i suggest you report it there just to keep piling on)

For reference:

https://forums.businesshelp.comcast.com/conversations/connectivity/unable-to-access-my-businesses-website-from-comcast/658ce6f3e4ada534519589b7

https://forums.xfinity.com/conversations/your-home-network/cannot-ping-a-specific-website-or-its-ip-address/658ccc79e4ada53451958510

https://www.reddit.com/r/Comcast_Xfinity/comments/18tuhka/ip_address_blocked_for_website

1 year ago

XfinityEmilyB

Official Employee

•

2K Messages

Welcome to our Community Forum, @EdPancoast! Thank you for reaching out to us here so we can make sure you're able to navigate to that site. Do you have Advanced Security enabled?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

XfinityThomasA

Official Employee

•

2.3K Messages

1 year ago

@tonyahtht - Thank you for your detailed post! Have you tried to submit a request to have a blocked website reviewed for possible unblocking? Here is how:

1) Go to spa.xfinity.com.
2) Select Report an issue at the bottom of the page.
3) Select I can't reach a website that I want to go to from the drop-down menu. Then, click Continue.
4) Fill out the required fields.
- Enter the full URL for the blocked site.
- Enter your email address to receive a confirmation email.
- Add any other comments you’d like to provide.
5) Click Review.
6) Review your answers and click Submit.
7) You'll get a confirmation email once we receive your report.
Please let us know if this info helps. Thank you!

tonyahtht

Visitor

•

9 Messages

@XfinityThomasA yes. I (and others) have all reported this to spa.xfinity.com. I think the earliest report was on the 27th. My question on reddit suggested that I call Customer Security Assurance directly. After waiting on hold for 20 minutes, they also pointed me to spa.xfinity.com and told me there was nothing else they could do.

So we are now 3 days with all xfinity customers being blocked from these legitimate sites, including comcast business customers being prevented from accessing their business, and there doesn't appear to be any end in sight.

1 year ago

XfinityThomasA

Official Employee

•

2.3K Messages

@tonyahtht - Thank you for taking the steps to report this to spa.xfinity.com. The request will be reviewed, and an update will typically be provided within three business days.

Xfinity xFi Advanced Security protects all of your connected devices for added peace of mind and is available to Xfinity Internet subscribers who rent a compatible xFi Gateway. Advanced Security blocks websites that are determined to be potentially dangerous. These sites may contain malware, spyware, ransomware, or viruses that can infect devices and make them vulnerable to personal data collection, blackmail, or attacks on other computers and networks.

Have you tried turning off xFi Advanced Security to see if you're then able to access the site?

To turn off the Advanced Security feature in the Xfinity app:
Go to the Security tab.
Select Advanced Security.
Select Turn Off under Advanced Security and follow the on-screen prompts.

1 year ago

BruceW

Gold Problem Solver

•

26.3K Messages

1 year ago

@XfinityThomasA wrote: "... Have you tried turning off xFi Advanced Security to see if you're then able to access the site? ..."

Please note: this is not an Advanced Security block, it's an IP block for all Comcast customers, whether they are using Advanced Security or not, and whether they are using a Comcast rental gateway or their own retail Internet equipment.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Your Home Network

tonyahtht

can't access ipower hosted website

EdPancoast

tonyahtht

XfinityEmilyB

XfinityThomasA

tonyahtht

XfinityThomasA

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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