Can't access gateway login page at 10.0.0.1

Hi @user_4mckgi, you can actually allow admin tool access in the Xfinity app. Just follow the steps in the article below, and you'll be back to regulary shceduled programming! 

Allow Xfinity WiFi Gateway Admin Tool online access using the Xfinity app

Our team is here to help! Just let us know if you are still having trouble with the equipment, if you can be as specific as possible it would be appreciated. 😃

This is insanely inconvenient and may be the reason I finally leave Comcast. The "app" doesn't run on my phone. It gives me a message I need to "upgrade", then the "upgrade" requires a version of iOS that is too new for my phone.

You have "simplified" things by making them impossible.

I need to manage my modem, I have a perfectly good browser and your "app" does not work on my phone and will not let me "update" to one that does.

I now have to call a friend, go over their house, and borrow their phone every time I want to administer my router or even just check its status. And on his phone, I can't find the "Admin Tool online access" option to turn the admin back on, it's not even in the app where the page you linked claims it is.

I have been an IT consultant for 30 years and there is no way in [Edited: "Language"] having to access my router over an app on someone else's phone is more secure than having it directly accessible via an admin panel only within my local network. That's just a lie. Keeping things safely within my local network is the most secure. To claim that exposing my credentials and settings to someone else's phone and all the the infrastructure between a cellular connection and my local network, just to change a local setting, is somehow more secure than doing it over the local network on a browser is simply insulting to users' intelligence.

You want to tell me how I can configure my router now? You honestly require me to find a friend whose phone I can borrow every time I want to check my modem's status? What is wrong with Xfinity that they thought completely taking away my ability to monitor or change settings on my router, literally making it impossible to do with my own equipment, was a good idea?

I have too many IP assignments to me devices to just reset the modem, especially as you don't let us export and import configurations.

This terrible "app-based" system, which was imposed on us without asking, and is a major inconvenience that is of no benefit at all to me as a user, is an excellent argument for leaving Comcast/Xfinity. This is AWFUL and might be the very most user-hostile thing I've ever encoutered in my long career in IT.

If you're going to require an app, at least make it compatible with all phones! Not all of use can afford a new iPhone every year!

Now I don't know what I am going to do, I can't get into my router settings anymore. AT ALL. Thanks, Xfinity.

@Meltoboof To log in you would use the Xfinity Wireless Gateway Admin Tool. Open a web browser and go to the Admin Tool (http://10.0.0.1). This is the wireless gateway's administration site. The default settings to access the Admin Tool are:

Username: admin
Password: password (case-sensitive)

You can follow the link: https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem with different ways to do a factory reset on the modem. Since you are unable to use the Admin Tool a factory reset will require using a small object, such as a paper clip or pin, to hold in the Reset button on the back of the Gateway for 30 seconds until all the LED lights power off. If prompted, you will be required to create a custom WiFi name and password and reconnect devices to your home network using these credentials. 

@XfinityDena​ No, our question was not answered.  Are you guys even reading what was posted earlier in this thread???  Access through 10.0.0.1 no longer works.

And having to do a factory reset and lose your settings seems like a bit much to ask.  Why does Comcast push updates that break things?

I do not have a smart phone.  Your app is not compatible with my device.  I can no longer access gateway admin.  Your customer service people say just do so at 10.0.0.1 & that can no longer be done.  I will be leaving Xfinity as well.  I have notified corporate of all this, they are responsible for this & that tells me a lot about Xfinity.