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user_brgi24
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Thursday, November 13th, 2025 1:29 PM

Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page.  Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app."  I don't know why this changed, but it was within the past 10 days. 


I can't use the app, because I don't have a smartphone.  I want to be able to manage the gateway settings through a web browser.  I can get to the most important settings (such as WiFi name and password) through xfinity.com, but I would like to be able to access all the settings.

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19 hours ago

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user_0u1e9e

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3 Messages

15 days ago

Looks like it's finally time to buy my own modem and get rid of this junk Comcast is pushing.

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ldz26

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I do not have a smart phone.  Your app is not compatible with my device.  I can no longer access gateway admin.  Your customer service people say just do so at 10.0.0.1 & that can no longer be done.  I will be leaving Xfinity as well.  I have notified corporate of all this, they are responsible for this & that tells me a lot about Xfinity.

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10 days ago

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XfinityMartyR

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ldz26 Thank you for reaching out! For security purposes gaining access to the Xfinity Gateway Admin Tool needs to be enabled in the Xfinity app. The Xfinity app can be installed on a tablet if you have one compatible. 
 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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bholding

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19 hours ago

I can't believe Xfinity changed this without telling its customers. Losing access to the Admin portal forces many changes on users. For example, using Sonos in your house with eero is almost impossible unless the Xfinity modem is in Bridge mode, or the internal WiFi is shut off. Now what am I supposed to do? Coincidentally, this feels a lot like the Sonos upgrade that broke things for its customers and eventually led to the firing of its CEO. Maybe time for some Product heads to roll at Comcast. 

(edited)

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