Visitor
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4 Messages
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days.
I can't use the app, because I don't have a smartphone. I want to be able to manage the gateway settings through a web browser. I can get to the most important settings (such as WiFi name and password) through xfinity.com, but I would like to be able to access all the settings.
user_0s1jik
Visitor
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4 Messages
12 days ago
Same here. [Edited: "Language"], Xfinity.
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user_t4126c
Visitor
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1 Message
10 days ago
Yes I can’t block certain websites from my children, if I can’t control what’s accessible through my Internet, then I will find another provider
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XfinityGabriel
Official Employee
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2.8K Messages
10 days ago
Hi there! Thanks for reaching out. I can certainly understand the inconvenience caused by not being able to use the Admin tool as before. You’ve come to the right team of Xfinity experts to assist with this over social media. After researching this further, I have confirmed that once WiFi Intelligence is enabled on an Xfinity Gateway, you can no longer manage the Wi-Fi Network Name/Password in the Admin Tool. Canges must be made through the app. Here is a link to more details here. "WiFi Intelligence" is a feature of Xfinity Gateways that automatically optimizes your home network by managing settings like channel selection and band usage to provide the best performance. Please let me know if this helps.
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eg7789
16 Messages
10 days ago
Ouch! Comcast has done away with 10.0.0.1 access. They're forcing us to use the app now. That means when our Internet goes out and the app can't connect to the modem, the only way to regain functionality is to physically unplug/replug the modem. Yes, this bites the big one!
Found a workaround...
Open the Xfinity App. (You'll need a working connection for this step).
Go to the WiFi tab.
Select View WiFi equipment and open Advanced Settings.
Select Admin Tool online access.
Slide the toggle button to Allow Admin Tool access (ON).
Select Save.
After that, you should be able to navigate to [http://10.0.0.1](http://10.0.0.1)
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bria5544
Visitor
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3 Messages
8 days ago
My XB7 is setup in Bridged mode with the internal Wi-Fi turned off because I have my own internal network. I can't login to the 10.0.0.1 webpage nor can I use the app to allow access. How can I restore the admin web interface?
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Quinn12
New Poster
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9 Messages
8 days ago
Trying to get support at Comcast is a joke. I have the same issue. I do not want to have to use some App; what, exactly, was wrong with the web UI?
I have no "Allow Admin Access Online" option. I think it's an XB6, for what that's worth.
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ASUS
New Poster
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8 Messages
5 days ago
Just tried to log in 10 xxxxx. I DO NOT use any apps period. With the amount fake apps that are out there and the New AI technology, it is a dangerous place for everyone. The amount of security breaches that have occurred and peoples data stolen. Will have to find a new provider possible. People have to understand trackers on their phones and what exactly is being leaked all day, every day. The internet is loaded with malicious fake apps and you know it as well. And now you have AI. LOOKOUT..... Yes my data was breached also and not one word was said.
Now i have to fight this issue tooth and nail. And at a financial cost.
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user_0y1d89
Visitor
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2 Messages
3 days ago
Yeah.
I only use WiFi when I do updates, which I haven't done in quite a while. So, WIFI IS OFF ON MY ROUTER.
So if it's off on my router, how am I supposed to use the app to change my settings?
It seems that I might have to call in and have someone turn the browser access back on.
Please respond.
2
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EG
Expert
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114.6K Messages
1 day ago
@user_0y1d89
If the WiFi is off on your router. Use the phone company's cell phone data on your cell phone if you have it.
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user_brgi24
Visitor
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4 Messages
1 day ago
Thanks to everyone for the information.
I borrowed a smartphone and installed the Xfinity app on it temporarily. With the app, I was able to re-enable the browser-based admin console according to the instructions given by user_0s1jik & eg7789:
Wi-Fi tab - View Wi-Fi equipment - Advanced Settings - Admin Tool online access
Then I was able to sign in to the gateway admin console at http://10.0.0.1. (Note, I found that my router admin password had been reset to the default printed on the sticker on the bottom of the router.)
In my opinion, the browser-based admin console is a basic function that should always be available. Comcast should neither unilaterally disable it, nor make it impossible to re-enable without using the app.
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