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user_ed7170
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3 Messages

Thursday, February 23rd, 2023 4:14 PM

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CANON TR8520 AND WPA3 WIFI

I am having an issue with connecting my Canon TR8520 printer to my wireless internet. I just switched my wifi modem, now my printer won't connect. I am not asked for the password during set up. I have contacted Canon and was advised, the printer is looking for WPA2 connection … and my WIFI is WPA3. I have called technical support with Xfinity to no avail. They just keep sending me back to Canon. Please advise how to connect my printer, please.  I have the new white box modem. 

Question

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Updated 

2 years ago

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CCJennifer

Problem Solver

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743 Messages

2 years ago

Hello @user_ed7170! I hate to hear you're having trouble connecting your printer. You can change your security mode to ensure the printer can connect. 

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user_ed7170

Visitor

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3 Messages

@XfinityJennifer​  Thank you although Xfinity needs to work on a better issue for printers because the wpa3 should support a wpas2 without having to change everything to a wpas2. 

2 years ago

0

user_748415

Visitor

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4 Messages

@XfinityJennifer​ see that this is now an accepted solution, when will Xfinity support WPA3? Will existing customers be informed so they can change their WPA2 settings?

2 years ago

0

CCAshley1

Official Employee

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746 Messages

At this time no information has been provided for WPA3. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

0

user_748415

Visitor

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4 Messages

2 years ago

That is not the right answer, as the printer only supports WPA2, Xfinity should fix the issue that the XB8 support WPA3(-personal).    BTW the change your security mode  article is incorrect: you cannot change security via the admin tool.    If you change it via the app, it changes the security for ALL devices, so not a good solution if only the printer needs it.   When can we expect WPA3 support on XB8?   

1

Again

Expert

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31.4K Messages

2 years ago

@user_ed7170 

Most likely your printer needs to connect to 2.4 GHz and your modem is 5GHz.  You will have to split out the 2.4 GHz from the 5 GHz.

2

user_748415

Visitor

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4 Messages

@Again​ Nope,    it is the WPA2/3 issue that is causing it.  (at least  it worked for me to go back to to WPA2.

2 years ago

user_89f8aa

Visitor

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5 Messages

You were able to change it on the Admin Tool?

2 years ago

0

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