Visitor
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3 Messages
CANON TR8520 AND WPA3 WIFI
I am having an issue with connecting my Canon TR8520 printer to my wireless internet. I just switched my wifi modem, now my printer won't connect. I am not asked for the password during set up. I have contacted Canon and was advised, the printer is looking for WPA2 connection … and my WIFI is WPA3. I have called technical support with Xfinity to no avail. They just keep sending me back to Canon. Please advise how to connect my printer, please. I have the new white box modem.
CCJennifer
Problem Solver
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743 Messages
2 years ago
Hello @user_ed7170! I hate to hear you're having trouble connecting your printer. You can change your security mode to ensure the printer can connect.
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user_748415
Visitor
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4 Messages
2 years ago
That is not the right answer, as the printer only supports WPA2, Xfinity should fix the issue that the XB8 support WPA3(-personal). BTW the change your security mode article is incorrect: you cannot change security via the admin tool. If you change it via the app, it changes the security for ALL devices, so not a good solution if only the printer needs it. When can we expect WPA3 support on XB8?
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Again
Expert
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32.2K Messages
2 years ago
@user_ed7170
Most likely your printer needs to connect to 2.4 GHz and your modem is 5GHz. You will have to split out the 2.4 GHz from the 5 GHz.
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