Cannot Enable/Disable) the Xfinity WiFi Hotspot

I was using my WiFi laptop when all of sudden it didn’t work and I kept getting a message to use Xfinity WiFi. I tried to re-connect using my user info but it said password was incorrect. I re-entered my PW & was able to connect again.

But it makes me question if Xfinity WiFi is still disabled, which I did long time ago.

Everything I read says to go to: customer.xfinity.com/#/settings/security/hotspot or to https://comca.st/3qwipIj.

But that’s not working & I keep getting a message “We are having trouble connecting to My Account and to Try Again”. It just keeps taking me in a loop.

I finally talked to a real person at Comcast & basically went through all the same steps I’ve done 10 times but to no avail. After 40 minutes the agent said a tech would call me back within the hour. Well that didn’t happen.

Other than using the provided URL (which the Agent said was correct), is there a way to click my way through the Xfinity website in order to get to the needed settings?

I tried every path & clicked on everything that looked like it might lead me somewhere but no luck.

Any suggesting on how access the Xfinity WiFi settings would be appreciated.
Thanks