Visitor
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1 Message
Cannot Detect Xb7 Modem
Recently got a new modem installed and since installation, my laptop (Dell Inspiron 7548) cannot detect my network. Every other device is working properly; my laptop will also connect to other networks.
My computer says my WiFi drivers are up-to-date and Xfinity support has not provided me with any additional workarounds.
I saw some people changed configuration within the Gateway but the username: admin and password: password are not working for me.
Any suggestions on how to fix this!?
EG
Expert
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118.6K Messages
5 years ago
The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Associate the Dell with the 2.4 or the 5.0 (whichever one works) band's SSID (broadcast name) and password.
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XfinityAirelle
Official Employee
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3.3K Messages
5 years ago
Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
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EG
Expert
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118.6K Messages
5 years ago
@nrbennett2 @ComcastAirelle
Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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