Visitor
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2 Messages
cannot connect to printer since upgrading gateway
Xfinity asked me to upgrade my gateway, I think the new one is an XB6. My printer will not connect to it. I have split bands to ensure that there is a unique SSID for 2.4 GHz, I have moved the security to WPA2, I have added the printer's Bonjour Name and MAC address to the Allow list. I've tried Allow All, I've tried Allow with the printer on the list. The printer, HP4630, says the Xfinity end is MAC Filtering and it cannot connect.
Lousy backwards compatibility Xfinity. And when I last month tried talking to an agent, in one session they changed agents every several minutes and had me start over explaining the problem after each agent (a litany of Hindu gods) told me they could definitely help me with my problem. I'm not getting any appreciable connection speed change from the upgrade, either.
The gateway is approximately 6 feet from the printer. The printer can see the gateway, it's the first seen on its list.
XfinityArmand
Official Employee
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2.3K Messages
16 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_0sjbuk! We're so glad to hear from you and want to help in any way that we can to ensure you're having the best experience with your service. No worries! You have reached out to the best team to help get things straightened out for you. So that we can get a better look at what is going on, please feel free to shoot us a private message with your details, and we'll take it from there.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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112.8K Messages
16 days ago
@user_0sjbuk @XfinityArmand
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
(edited)
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EG
Expert
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112.8K Messages
10 days ago
TYVM !
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