Visitor
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2 Messages
Cannot connect to my personal wifi, stuck on "Welcome to Xfinity!" page
I have a Xfinity router. Every time I try connecting to the wifi network (It's named "XFINITY-....") it sends me to
http://connectivitycheck.gstatic.com/generate_204
I have a Samsung Tablet S7 FE, and two standard laptops, and an iPhone.
It's not my router's problem. I have 2 laptops. The first one can connect to "XFINITY-...." (without needing to download any app), the second can only connect to "XFINITY" (it's stuck on the page, and there's no app to download). The iPhone can only connect to "XFINITY" (the app does nothing). The Samsung Tablet can only connect to "xfinitywifi" (the app does nothing, and "XFINITY" refuses to connect due to "incorrect credentials" despite that I tried the exact same credentials on the iPhone and the second laptop!).
Why??
XfinityJanelle
Official Employee
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1.5K Messages
2 years ago
@user_7a621a Thank you for reaching out today. Are you still seeing an issue with connecting to your personal Wi-Fi? There was a known that was identified and mitigated. Please let us know if you are still seeing an issue.
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EG
Expert
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110K Messages
2 years ago
That may not be your home network WiFi broadcast name. That may be the additional public WiFi Hotspot broadcast name. You need to connect to whatever your home network's broadcast name is. The default name should be what is on the label unless you changed it to something else.
(edited)
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