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user_1jbx7v
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Thursday, January 11th, 2024

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Cannot change WIFI channel on Admit tool and Xfinity app

Hi,

This page tells me I can change my WIFI channel on admin or mobile app. But I cannot do that either way. The channel option is blocked on admin tool and there is no place to change channel on mobile app (see below). I am confused right now. What should I do?

Thanks! 

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1 year ago

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XfinityAirelle

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2.8K Messages

2 years ago

 

user_1jbx7v Hi there! Thanks for taking the time to reach out. Our awesome team will be happy to help! 
 

First, you should determine how your advanced WiFi settings are managed:

  • WiFi Boost Pods
    • Advanced WiFi settings are not visible and cannot be managed from the Admin Tool or Xfinity xFi.
    • Pods require that you only have one WiFi network name and password.
      • This allows all your devices to seamlessly connect to the network that will provide the best WiFi signal at any given time.
  • xFi Advanced Gateways (XB6 or newer)
    • Most of these gateways have been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performance possible.
    • Advanced WiFi settings for gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or Xfinity xFi.

We hopw this information helps. Let usknow if you have additional concerns. 

 

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