Visitor
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1 Message
Cancelling Service
I have been trying to call Xfinity for an multiple days and cant connect to a real person. I need help cancelling my wifi service since I am moving. Anybody else have similar experience?
Visitor
•
1 Message
I have been trying to call Xfinity for an multiple days and cant connect to a real person. I need help cancelling my wifi service since I am moving. Anybody else have similar experience?
XfinityJeff
Official Employee
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325 Messages
3 hours ago
Good morning @user_fa7s10, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are wanting to cancel the service, but I can understand if you are moving to an area that is not covered by Xfinity. You have reached the right team that can take care of this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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