Visitor
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1 Message
Cancellation is impossible
This is absurd. I can’t get ahold of anyone via chat. I have been told I’ll receive callbacks but never do. I am moving abroad (and currently out of town for work until August) but my plan renews for another year soon. HOW CAN I CANCEL? Do I have to get my lawyer involved? This is insane.
EG
Expert
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111.4K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.4K Messages
2 days ago
Hi there, @user_ci7xf7! Thanks for reaching out to us here on the Community Forum. I'm sorry you've had trouble getting a hold of someone. We can help get this taken care of for you! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
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XfinityFrank
Official Employee
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1.4K Messages
2 days ago
@user_ci7xf7, we want to thank you for reaching out on the Community Forum for help with getting your account closed out. We are glad we were able to resolve your issue. Good luck on your move and take care!
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