Visitor
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2 Messages
canceled service and owed a refund, but keep getting billed.
I continued to be billed after my service was disconnected, and now I’m being told I have to pay those charges in order to receive a refund. I was previously told that everything would clear out after the last billing cycle, but now I'm hearing something completely different. I've also been told that my service wasn’t actually canceled because I did it in-store, even though everyone else I spoke to, including the website, said that canceling in-store was fine. On top of that, I've been bounced around to multiple customer service reps and given information that was clearly not true, which makes this even more ridiculous. How do I get this cleared up?
EG
Expert
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111K Messages
3 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.2K Messages
3 days ago
Hey there, user_0g056l, thanks for reaching out through Xfinity Forums regarding your billing concerns. We want to ensure that you are being billed correctly and that your account was disconnected correctly. You have reached the right place. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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