Cancel Plan

I have been thrown in a chat loop with the xfinity assistant which is so frustrating and unhelpful. I currently have two (or maybe even three) accounts open and want to close them as it seems my old plan was automatically renewed even though I got a new one at the same address. 

First off, it shouldn't even be possible to have two active internet plans at the same address. Secondly, I was told this other plan was cancelled, but I can still see it and it definitely isn't cancelled. I need an agent to cancel this plan. I am still and Xfinity customer but I don't want to be paying for two plans.

This whole experience has made me start looking at other options as the customer service is horrendous and non-existent.