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user_chc
1st Topic

Visitor

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1 Message

Monday, May 5th, 2025 8:34 PM

cancel my account

Hello, I would like to cancel my account as of today 05/05/2025. Please submit my request to cancel. 

Thank you. 

Question

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Updated 

1 day ago

15

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EG

Expert

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110.2K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

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1.8K Messages

1 day ago

Hi there, @user_chc ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry to hear that you will be leaving us. Please be assured you reached the right person to assist you with getting your account disconnected. Can you please DM me your first and last name, along with your full service address so that I can assist you further. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to assist you.-Richard

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XfinityRichard

Official Employee

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1.8K Messages

1 day ago

It was a pleasure, @user_chc working with you in private today and getting you taken care of.-Richard

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user_l09dbf

Visitor

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3 Messages

1 day ago

Good luck.. they won’t and they will continue to charge you 

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XfinityJeniece

Official Employee

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3K Messages

Hey there, user_l09dbf, thanks for reaching out through Xfinity Forums regarding your account. We can assist you with disconnecting your account. We hate to lose you as a customer. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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