eag1's profile

Visitor

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1 Message

08/11/2026 12:50 PM

Can residential Xfinity Internet be provisioned with a /60 IPv6 delegated prefix instead of a /64?

Hello,

I'm a residential Xfinity Internet customer in Minnesota using my own DOCSIS modem (Arris SB8200) and a router that supports native IPv6 using DHCPv6 Prefix Delegation.

Recently, after some apparent network maintenance in my area, both my IPv4 address and my IPv6 delegated prefix have changed twice within a short period. Everything is working correctly again, but it prompted me to look more closely at my IPv6 configuration.

Currently, Comcast is delegating a /64 IPv6 prefix to my router. From what I've been able to learn, many advanced routers are designed to work best with a /60 (or larger) delegated prefix because it allows the router to create multiple standard /64 LANs internally, which is how IPv6 was designed to operate.

I'm not trying to obtain additional public IPv4 addresses or business-class service. This is simply a question about IPv6 prefix delegation for a residential customer.

My questions are:

  1. Is it possible for a residential Xfinity Internet account to be provisioned with a /60 DHCPv6 delegated prefix instead of a /64?
  2. If so, is that something that can be requested for an individual account, or is the delegated prefix size fixed by the network serving my area?

Thank you for any information you can provide.

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Visitor

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25 Messages

2 days ago

xfinity gives me a /60 via a prefix hint. I came here looking to see if I could get a /56 or /48 as I'm running out of /64s. But it doesn't look like there's much knowledge of ipv6 on this forum. Their servers do reject my /56 prefix hint.

Official Employee

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2.4K Messages

 

user_wnclq1 Good morning! I'm sorry that we can't offer much support for the IPv6 addresses. From my understanding we do not have the option to request different prefixes. This would be standard across our residential services. @EG shared a link to another forum post along the same topic and it appears that the option is no longer available. 

 

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Visitor

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25 Messages

Yes, I looked at the linked post and it is incorrect. xfinity supplies me with a /60 or a /64. It seems strange that you don't know what you provide.

Official Employee

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2.4K Messages

user_wnclq1 We are able to support our services and connections to your home. For the IPv6 specifics and home device networking, that would be beyond our demarcation. If you are having an issue with your home internet connection service we can help and troubleshoot the interruptions. Do you have an issue with reaching any websites or dropped connections? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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25 Messages

No I don't have any problem reaching anywhere. Who does provide support such as for the ipv6 configuration if it's not you?

Official Employee

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3.3K Messages

Since you’re not experiencing an issue with the internet service itself, IPv6 configuration would generally be supported by the manufacturer of the device or networking equipment you’re trying to configure. If you’re using your own router, I would recommend contacting the router manufacturer for assistance with its IPv6 settings.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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25 Messages

5 hours ago

I have no problems with my ipv6 settings or router. My question, and that of the OP, is how to ask xfinity for a larger ipv6 prefix. That is not something that my router vendor can help me with, that is an ISP configuration.

RFC 6177 recommends that end sites receive enough IPv6 space for multiple subnets and future growth, and specifically discusses /56 as a reasonable residential allocation. RFC 7368 states that /56 is highly preferable for home networks. Could you please provide a /56, or confirm whether /60 is a hard residential provisioning limit?

(edited)

Gold Problem Solver

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27.7K Messages

5 hours ago

@XfinityJorge wrote: "... IPv6 configuration would generally be supported by the manufacturer of the device ..."

That's not quite correct. As with all cable communications equipment, the device has to support the desired features, and then Comcast/Xfiity is responsible for making those features available to the customer. 

Given compatible hardware, the details of IPv6 prefix delegation are up to Comcast/Xfinity.

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