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Twelch1109
1st Topic

3 Messages

Saturday, January 6th, 2024 8:05 PM

Closed

Can not connect Pod

I have gen1 Pod I had them connected at former home I have moved and I am now trying to connect and I keep getting screen saying “Let’s Try again. 

Question

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Updated 

1 year ago

66

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XfinityPaula

Official Employee

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1.4K Messages

1 year ago

@Twelch1109 Hi there! Thank you so much for reaching out to us for help with the pods after your move. I'm sure things have been hectic. I would love to help out and make sure the pods connect for us. Since you moved, I have a feeling that it may be an issue with the Xfinity ID on the account not moving over as well. When you log into the app or online at Xfinity.com, are you showing your new service address?

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Twelch1109

3 Messages

Under the account settings it does have my new address. 

1 year ago

0

XfinityJanelle

Official Employee

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1.5K Messages

Thank you for letting us know. Let's look further into this. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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1 year ago

0

Twelch1109

3 Messages

Any update since I sent the requested information?

1 year ago

0

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