K

Visitor

 • 

1 Message

Sun, Nov 14, 2021 10:29 PM

Can I get a 2nd IP for my residential network?

I called Xfinity CS and they couldn't seem to conceptually understand my request and just told me my equipment is faulty. Just want to know if I can get a 2nd IP address for my residence so I can have utilize both ports on my modem and create a second network.

Thank you!

EG

Expert

 • 

91.5K Messages

2 m ago

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

XfinityMikeB

Official Employee

 • 

441 Messages

2 m ago

Hi @kitbh thank you for reaching out. I'd be happy to see if a second ip can be added to your network.Can you direct message me the address and name? 

Again

Expert

 • 

26.8K Messages

@XfinityMikeB Telling a new customer to the forums how to DM is a good thing!

To send a direct message [private message]:
  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

New to the Community?

Start Here