U

Tuesday, June 11th, 2024 6:56 PM

can i activate internet without xfinity app

just got my equipment and am using my own router and modem. I can only use my pc is there Any way I can activate?

Expert

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106.9K Messages

5 months ago

Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit. 


Then connect a computer to it and open up a browser. You *may* see their *Walled Garden* modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy.


If not, try calling 1-855-652-3446. That is their self-install device activation line.


If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.

Contributor

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145 Messages

5 months ago

Why do you not want to use the app? It's so easy to activate CPE and xFi gateways. 

1 Message

I have an iphone 6 and the app requires os 16 which I cannot get on this phone.

Expert

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106.9K Messages

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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999 Messages

5 months ago

@user_x3iyj4 Were you able to get your modem activated by following @EG's steps? If not, we can help you activate it here.

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