Cable modem

I have a new modem. Correct cma number. Have restarted many times. Internet slow and says cable modem cable modem off line. Xfinity chat is useless

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EG

Expert

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114K Messages

10 hours ago

First. Please try starting here if you wish;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

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user_2a9b63

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11 Messages

Thank u. My modem only has power light and cannot log onto gateway as have no creds

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9 hours ago

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user_2a9b63

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11 Messages

Also there is no button for service interruptions. But thank u. Will just switch to at and t

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9 hours ago

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EG

Expert

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114K Messages

9 hours ago

Quite welcome ! Best of luck with your future decisions !

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