20 Messages
buffering
We are seeing significant issues with buffering over the past month.....happens on any channel we watch, sometimes as much as 4-5 times with a minute time frame. We have done all suggested methods to correct, rebooting gateway, rebooting TV, making sure all devices have current hardware, software upgrades, using a new HDMI cable......nothing has helped. The TV and Xfinity gateway are only 5 months old and we had great service until a month ago. No other devices have been added and none of our other devices are having internet hiccups......just the TV and buffering. We are on the next-generation Xfinity 10G network and our plan covers up to 1000 Mbps download speed......and as I said things were great until a month ago. Any one else seeing this and if so, how did you fix?
XfinityBradM
Official Employee
•
915 Messages
1 year ago
Hey there, @user_gitgjt. Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. We have your DM and will continue the interaction there! In the future, we ask that you please find the most appropriate forum board for your issue type and post publicly first. If needed, our team will invite you to send us a direct message when we are ready to assist you. Please remember, that sending an unsolicited direct message to our team or any forum user, is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. By having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.
(edited)
1
0
user_i7xg5s
1 Message
1 year ago
I am having the same issue and this includes websites I'm trying to work on.
2
0
user_anmolg
1 Message
1 year ago
We’ve been experiencing the same thing over the past month. [Edited: Personal information]
(edited)
1
0