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JS-
Rousing Reactor
Articulate
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108 Messages

Wednesday, April 5th, 2023

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Brief Internet Outages

​Posted a thread about ​​issues with my X1 Box​​ yesterday, even sent a direct message to support. No responses as of yet. Figured I'd try here. I am having frequent internet outages off and on. They're mostly brief, but occur nearly every day. Can someone look at my cable box details below and tell how it looks? I remember then doing so in the past and found out the signals were too high, and they remotely fixed it. I don't understand all those numbers. ​

Maybe this is causing my X1 Box issues, if there is a problem you see here?

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​Start Up Procedure​

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​Procedure​ ​Status​ ​Comment​
​Acquire Downstream Channel​ ​477000000 Hz​ ​Locked​
​Connectivity State​ ​OK​ ​Operational​
​Boot State​ ​OK​ ​Operational​
​Configuration File​ ​OK​ ​d11_m_tc7650_performancestarter_c01.cm​
​Security​ ​Enabled​ ​BPI+​
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​Downstream Bonded Channels​

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​Channel​ ​Status​ ​Modulation​ ​Channel ID​ ​Frequency​ ​Power​ ​SNR​
​1​ ​Locked​ ​QAM256​ ​17​ ​477000000 Hz​ ​-11.9 dBmV​ ​36.6 dB​
​2​ ​Locked​ ​QAM256​ ​21​ ​507000000 Hz​ ​-12.4 dBmV​ ​34.1 dB​
​3​ ​Locked​ ​QAM256​ ​22​ ​513000000 Hz​ ​-12.4 dBmV​ ​36.2 dB​
​4​ ​Locked​ ​QAM256​ ​23​ ​519000000 Hz​ ​-12.4 dBmV​ ​36.3 dB​
​5​ ​Locked​ ​QAM256​ ​24​ ​525000000 Hz​ ​-12.3 dBmV​ ​36.3 dB​
​6​ ​Locked​ ​QAM256​ ​1​ ​381000000 Hz​ ​-10.5 dBmV​ ​38.0 dB​
​7​ ​Locked​ ​QAM256​ ​2​ ​387000000 Hz​ ​-10.5 dBmV​ ​38.1 dB​
​8​ ​Locked​ ​QAM256​ ​3​ ​393000000 Hz​ ​-10.6 dBmV​ ​38.1 dB​
​9​ ​Locked​ ​QAM256​ ​4​ ​399000000 Hz​ ​-10.5 dBmV​ ​36.3 dB​
​10​ ​Locked​ ​QAM256​ ​5​ ​405000000 Hz​ ​-10.5 dBmV​ ​38.0 dB​
​11​ ​Locked​ ​QAM256​ ​6​ ​411000000 Hz​ ​-10.8 dBmV​ ​37.8 dB​
​12​ ​Locked​ ​QAM256​ ​7​ ​417000000 Hz​ ​-10.9 dBmV​ ​37.7 dB​
​13​ ​Locked​ ​QAM256​ ​8​ ​423000000 Hz​ ​-11.2 dBmV​ ​37.6 dB​
​14​ ​Locked​ ​QAM256​ ​9​ ​429000000 Hz​ ​-11.6 dBmV​ ​37.3 dB​
​15​ ​Locked​ ​QAM256​ ​10​ ​435000000 Hz​ ​-11.9 dBmV​ ​37.2 dB​
​16​ ​Locked​ ​QAM256​ ​11​ ​441000000 Hz​ ​-11.8 dBmV​ ​37.2 dB​
​17​ ​Locked​ ​QAM256​ ​12​ ​447000000 Hz​ ​-11.6 dBmV​ ​37.5 dB​
​18​ ​Locked​ ​QAM256​ ​13​ ​453000000 Hz​ ​-11.6 dBmV​ ​37.2 dB​
​19​ ​Locked​ ​QAM256​ ​14​ ​459000000 Hz​ ​-11.5 dBmV​ ​37.4 dB​
​20​ ​Locked​ ​QAM256​ ​15​ ​465000000 Hz​ ​-11.5 dBmV​ ​37.5 dB​
​21​ ​Locked​ ​QAM256​ ​16​ ​471000000 Hz​ ​-11.6 dBmV​ ​37.5 dB​
​22​ ​Locked​ ​QAM256​ ​18​ ​483000000 Hz​ ​-11.7 dBmV​ ​37.2 dB​
​23​ ​Locked​ ​QAM256​ ​19​ ​489000000 Hz​ ​-11.8 dBmV​ ​37.1 dB​
​24​ ​Locked​ ​QAM256​ ​20​ ​495000000 Hz​ ​-11.9 dBmV​ ​37.2 dB​
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​Upstream Bonded Channels​

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​Channel​ ​Status​ ​Channel Type​ ​Channel ID​ ​Symbol Rate​ ​Frequency​ ​Power​
​1​ ​Locked​ ​ATDMA​ ​2​ ​5120 ksym/sec​ ​29200000 Hz​ ​41.4 dBmV​
​2​ ​Locked​ ​ATDMA​ ​1​ ​5120 ksym/sec​ ​35600000 Hz​ ​42.6 dBmV​
​3​ ​Locked​ ​ATDMA​ ​3​ ​5120 ksym/sec​ ​22800000 Hz​ ​40.9 dBmV​
​4​ ​Locked​ ​ATDMA​ ​4​ ​5120 ksym/sec​ ​16400000 Hz​ ​40.2 dBmV​
​5​ ​Locked​ ​ATDMA​ ​5​ ​1280 ksym/sec​ ​39600000 Hz​ ​43.1 dBmV​
​6​ ​Not Locked​ ​Unknown​ ​0​ ​0 ksym/sec​ ​0 Hz​ ​0.0 dBmV​
​7​ ​Not Locked​ ​Unknown​ ​0​ ​0 ksym/sec​ ​0 Hz​ ​0.0 dBmV​
​8​ ​Not Locked​ ​Unknown​ ​0​ ​0 ksym/sec​ ​0 Hz​ ​0.0 dBmV​

Question

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Updated 

2 years ago

 • Edited

185

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Selected Oldest First
jweaver0312

Expert

 • 

2.1K Messages

2 years ago

Your downstream signals are too low, with 1 having a poor SNR. Likely connected as towards why your X1 is having problems too.

Try the troubleshooting tips listed here: Internet Troubleshooting Tips and see if any improvements occur during that troubleshooting

(edited)

0

CCTimothy

Problem Solver

 • 

406 Messages

2 years ago

Thank you so much for reaching out to us on the forums, @JS-! I appreciate all the information you have provided so far, and we can definitely look into these brief interruptions to find out what is causing the problem with your X1 box. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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