Bridge Mode on XB6 not working properly
I bought an ORBI wireless mesh system (RBK53) and am having trouble setting it up with my XB6.
The XB6 must be put into Bridge Mode in order to use the Orbi as the router. I put the XB6 into Bridge Mode and then went through the setup process with Orbi. When I got to the screen in the Orbi app where Orbi looks for an internet connection, it said it wasn't receiving one.
I called Netgear support and they had me connect my laptop directly to the XB6. I could not connect to the internet. Netgear said that this suggests there may be a problem with the XB6 hardware.
As a possibly related side note, when the XB6 was in Bridge Mode, I connected my laptop to it via Ethernet and tried to login to the admin control panel to disable it. I tried both http://192.168.100.1 and http://10.0.0.1 and wasn't able to establish a connection to the XB6.
I've seen a few other threads here where a similar problem has been reported. Just wondering if there's anything I can do about it on my end? Do I need a technician to come out, or is this something Xfinity could resolve on the phone?