About switters1974

I bought an ORBI wireless mesh system (RBK53) and am having trouble setting it up with my XB6.    The XB6 must be put into Bridge Mode in order to use the Orbi as the router. I put the XB6 into Bridge Mode and then went through the setup process with Orbi. When I got to the screen in the Orbi app where Orbi looks for an internet connection, it said it wasn't receiving one.    I called Netgear support and they had me connect my laptop directly to the XB6. I could not connect to the internet. Netgear said that this suggests there may be a problem with the XB6 hardware.    As a possibly related side note, when the XB6 was in Bridge Mode, I connected my laptop to it via Ethernet and tried to login to the admin control panel to disable it. I tried both http://192.168.100.1  and http://10.0.0.1 and wasn't able to establish a connection to the XB6.      I've seen a few other threads here where a similar problem has been reported. Just wondering if there's anything I can do about it on my end? Do I need a technician to come out, or is this something Xfinity could resolve on the phone?   ... View more

I enabled MoCA a few days ago. Now I can't disable it. When I log in to the control panel, and choose disable and save, it says "working on the backend" or something like that. After that is finished, the disable button is active very briefly before it switches back to enabled/green. I've tried this 4-5 times and I get the same result each time.  ... View more

I have Xfinity Gigabit service. I just did a speed test with my MacBook Pro about 10 ft. from the router. I got only ~85 Mbps. I then did a speed test with my iPhone 11, and got 400 Mbps, which is more in line with what I'd expect.    I checked the xFi app and both devices are connected to the Gateway.    I repeated this test a few times, and while the numbers differed slightly, the MacBook Pro was consistently quite a lot lower in download speed than my iPhone. Shouldn't it be the opposite?  ... View more

I have gigabit service with an XB6 router and 6 xFi Pods spread out across a 5,200 sq. ft. house. I think the Pods may be slowing download speeds, at least in some cases.   For example, this morning I was sitting at the kitchen table. It's about 40 ft. from the XB6 gateway, and there is also a Pod plugged in about 2 ft. from the table.   I did a speed test and got only 98 Mbps. I remembered that the Pods are limited to 100 Mbps. I checked the app and sure enough, my laptop was connected to the Pod, not the gateway. So, I unplugged the Pod so my laptop would connect to the main gateway, and did another speed test. I got 550 Mbps.   Now I'm wondering where else this might be happening in our house. How do I determine where I need Pods vs. where the Pods may actually be slowing download speeds that I would be getting from the gateway itself?   I guess I could just unplug them all and test download speeds in every room in the house. If I get less than 100 Mbps in a room/location, then that might be somewhere that would benefit from a Pod? ... View more

I've ordered an Orbi Mesh system and will be setting it up with an Xfinity XB6 gigabit connection. I understand that I'll need to put the XB6 in Bridge Mode. I came across this article in the forums explaining how to do that.    I have two questions about this: In the article, it says " In addition, if you have already activated xFi Pods, you will not be able to enable Bridge Mode." I have activated the xFi pods. How do I deactivate them so that I can enable Bridge Mode? I understand that I'll lose access to xFi features if I enable Bridge Mode. Orbi has an app that seems to provide some similar controls. What features, if any, will I miss out on by using Orbi instead of xFi? Thanks.  ... View more

I had Xfinity in CA for 5 years with zero problems. Moved to UT, upgraded to Gigabit (I had 250 in CA), and it has been nothing but problems.   I do a lot of video conferencing for work from my home office, and I frequently get dropped connections and "your connection is unstable" messages in Zoom where my screen freezes and people can't hear me. Sometimes I'll do a speed test right after this happens and I'm getting ~900 Mbps on my iMac that is connected via ethernet. Other times, like today, I'll get 25-30 Mbps. So it seems like the issue is intermittent and not always related to download/upload speed—or at least it drops out and reconnects fast enough that by the time I do a speed test it's okay again. I have a desktop computer connected via ethernet. Our house is wired, so the XB6 gateway is connected to a switch, and my desktop is plugged into the ethernet port in the wall. I also have a laptop that is connected via wifi. I experience this problem on both the desktop and laptop / ethernet and wifi. I've reset the modem, no effect. Xfinity technician came out, replaced the cables, checked connections, said everything looked fine. I have another visit scheduled for Sunday, but not much confidence that they'll be able to identify or fix the problem because it's intermittent. For example, just did a speed test and got 930 down and 40 up. Connection "seems" to be working fine, but inevitably, if I'm doing a video conference for 30 min or more, I'll get at least one (and often several) freezes/drop-outs.  Any ideas for how I can further troubleshoot? Thanks. ... View more

I just bought an HP OfficeJet Pro 9015 printer. I'm having issues printing over wifi. I contacted HP support and they said I need to change the router channel to 11 and "disable HP UPN", whatever that means.   I contacted Xfinity support and they said they can't disable HP UPN because it's a 3rd party network and they don't have control over it.    So, I don't know what to do to get this printer to work. Any ideas?  ... View more