New Poster
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12 Messages
Boost Pod Issue
Hello,
When installing the new, free boost pod that was offered and sent to me, it required me to remove my current pods which was done to complete the install. It seems like this bricked my old pods and now unable to use them, so I'm stuck with only one pod and issues receiving the download speeds I was with my 3 older pods.
Can you please assist with allowing me to still use my old pods? Will removing the new pod give me this access? If it helps, the free pod that was sent is the newer version with 2 ethernets ports while my 3 old pods are of the older version with 1 port.
Thank you!
P.S. As a side note, the free boost pod offer indicates free boost pods (plural) but you're only given one.
Accepted Solution
XfinityJeniece
Official Employee
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2.7K Messages
1 month ago
Hey there, JohnnyP0818, thanks for reaching out through Xfinity Forums regarding the issues the WiFi Boost Pods. You can still use your older WiFi Boost Pods with the new one.
You should remove your older Pod(s) for proper activation of your new equipment and wait 48 hours for them to adapt to the coverage needs of your home. After 48 hours, if you still have poor coverage in some areas, you can readd your older Pod(s) to extend coverage to those areas.
The newer Pod(s) should be placed closer to the gateway and, if required, older Pod(s) should be placed on the edges of your network.
Keep in mind, Too many Pods can degrade your network speed/strength. Be sure to wait 48 hours before adding more Pods to the network.
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JohnnyP0818
New Poster
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12 Messages
1 month ago
Thank you, Jeniece! I will try adding the old pods again this week.
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EG
Expert
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108.3K Messages
13 days ago
Now closing this marked "Solved" topic.
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