Visitor

 • 

1 Message

Thursday, October 23rd, 2025

Billing not right

Billing is not using the credit I am due from August 30 and continues to use my autopay.  I can't get

anyone's attention on this, however, spent over 2 hours on chat about this issue originally, yet it has not been implemented.

Oldest First
Selected Oldest First

Expert

 • 

114.1K Messages

4 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

295 Messages

4 hours ago

Greetings @user_vvau2u, and thanks for posting your issue to the Xfinity forums, and thanks @EG for moving the post, I hope you are both having a good day so far. I am sorry to hear that you are having issues with the billing, but you have come to the right place for help. Autopay options are done using the Xfinity website or the Xfinity app. You can find the instructions for that here

forum icon

New to the Community?

Start Here