Visitor
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2 Messages
Billing Dispute — Account Billed $329.40 After Confirmed Cancellation Feb 17, 2026
Hi, I cancelled my Xfinity Internet service on February 17, 2026 and received a confirmed Chat ID. My cancellation orders were internally deleted by Xfinity without my knowledge, and my account was never closed, I learnt that on chat on March 20, agent confirmed this on the record. I am now being billed $329.40 for service I have not used since February 20, 2026. I had returned all the equipments to the store nearby soon after. I have full chat transcripts and billing statements. Requesting urgent help — due date is April 18, 2026. Thank you.
XfinityJeniece
Official Employee
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3.9K Messages
4 hours ago
Hey there, @user_g5bc0u, thanks for reaching out through Xfinity Forums regarding your cancellation and billing details. I would be happy to take a look at your account to provide you with the details and ensure everything is disconnected. Please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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